Summary

Baylor College of Medicine department of Gastroenterology & Hepatology is seeking an enthusiastic, hardworking, and reliable Medical Assistant II to be a part of the Gastroenterology group to support our clinicians providing services to patients. The ideal candidate will  perform routine patient care, rooming, vitals, and procedure scheduling for Advanced Endoscopy GI providers.  The main responsibilities include interviewing the patient, measuring vital signs (i.e. pulse rate, temperature, blood pressure, weight and height), recording information on the patient electronic chart using EPIC and working desktop messages for incoming calls/questions from patients. The candidate must possess a proactive, team-oriented attitude.  Performs selected nursing and administrative duties using the principles of the team-based care of a patient-centered medical home, chronic care management models and quality improvement.  It is the responsibility of this position to contribute to a patient centric and customer focused environment where the needs of the patients come first. 
 

Job Duties

• Performs routine patient care responsibilities ex. rooming and vital signs.
• Notes the primary complaint/reason for visit.
• Collects patient histories and enter medications into medical record.
• Maintains patient and services rooms in a neat and orderly condition. 
• Fulfills clerical responsibilities as assigned, which may include: scan patient medical records; obtain lab/x-ray reports, hospital notes, referral information; completing forms/requisitions.
• Schedules & prep colonoscopy/EGD for when patient is in clinic for specific provider assigned
• Reviews patients’ medications list and identify any medications which require attention or medications need to be stopped before procedure.
• Refills medications and performs prior authorizations per GI protocol.
• Contacts and responds to patients via MyChart and/or telephone.
• Utilizes Microsoft Outlook and Microsoft Teams to communicate with physicians and staff.

Minimum Qualifications

• High school diploma or GED and completion of a Medical Assistant Training program through an accredited institution.
• Two  years of relevant experience.
• Current certification as a Medical Assistant through an accredited professional organization (AAMA, AMT, ARMA, NCCT, NAHP, NHA, NAHP, AMCA, or NRMA).

Preferred Qualifications

• Excellent organizational skills.
• Proficient in Microsoft applications.
• Excellent written and verbal communication skills.
• Excellent patient/customer service skills with the ability to problem-solve and de-escalate situations.