Job Description

About Sacred Heart University:
As the second-largest independent Catholic university in New England, and one of the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers nearly 90 undergraduate, graduate, doctoral and certificate programs on its Fairfield, Conn., campus. Sacred Heart also has satellites in Connecticut and Ireland and offers online programs. More than 9,000 students attend the University's nine colleges and schools: Arts & Sciences; Communication, Media & the Arts; Social Work; Computer Science & Engineering; Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology; the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing; and St. Vincent's College. Sacred Heart stands out from other Catholic institutions as it was established and led by laity. The contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts, and at the same time cultivates students to be forward thinkers who enact change?in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 387 Colleges-2022 Edition, "Best Northeastern" and Best Business Schools-2022 Edition. Sacred Heart is home to the award-winning, NPR-affiliated radio station, WSHU, a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre.www.sacredheart.edu

View SHU's Faculty Experts Here


Job Description:
The successful candidate for this position will be able to architect and manage all data network infrastructure for the University.

Responsibilities Include:

Design and manage data network service throughout all areas on all campuses:
Design, source, and install equipment, supplies, and tools in support of data network operations.
Design and install network infrastructure for all wired and wireless devices.
Manage multi-Gigabit redundant Internet connections and MPLS/ELAN connections.
Recommend infrastructure improvements based on sound best-practice principles.
Ensure maximum uptime with a goal of 24/7/365 at 100%.
Provide 4-hour response for all network systems.
Lead and guide network staff, contractors, and co-workers in network problem resolution.
Monitor and track network usage to prevent problems or problem users.
Develop and maintain early warning systems.
Perform daily, weekly, and monthly checks of switches, transmission equipment, power supplies, temperature control systems, fire suppression systems, generators, circuits, connections, and related equipment.
Maintain standards and manage vendors:
Keep a set of living physical and logical network maps using Visio or similar mapping utility.
Develop and enforce best practices for installation and deployment of all hardware in all Data Centers and IDF closets.
Remain aware of security issues and early warning of breaches or usage violations.
Manage relationships with all vendors and outside contractors in support of active and passive network components.
Collaboration:
Manage the network component selection, cabling, and hardware standards for new construction and campus renovation projects.
Represent Networking in construction processes and other partnerships, and enforce cabling/wireless installation standards through all phases of construction.

Requirements:
Statement of Personal & Organizational Responsibility for Diversity and Inclusion

Actively promote a collegial environment and consciously apply our mission and values to create a culture of inclusion and belonging; a safe space where all may thrive and succeed. Participate in developmental activities to increase understanding and awareness of issues related to diversity, equity and inclusion; apply that understanding to guide your approach to all aspects of your job and the community as a whole. Demonstrate that we are "Stronger Together" as described in the Office for Diversity & Inclusion's Mission and Vision statements.

Knowledge and Skills Needed:

In-depth Route/Switch and Data Center knowledge required, at least CCNA and preferably CCNP.
Experience working with Cisco WLC, ISE, DNA servers and Smartnet licensing are required.
Comprehensive knowledge of TCP/IP, subnet masking, NAT, and QoS required.
Comprehensive knowledge of OSPF, BGP, EIGRP, and current routing protocols required.
Comprehensive knowledge of DNS, DHCP, VLANs, and VPNs required.
Fluency with Cisco IOS and NX-OS required.
Need to be on call 24 x 7 with flexible schedule.
Experience troubleshooting hardware and software problems on switches and servers required.
Project management experience, with strong leadership and diplomacy skills to meet critical targets amidst various internal/external factors is required.
Experience designing and deploying Cisco routers and switches required.
Experience designing and deploying Cisco 802.11n/ac/ax wireless access points required.
Experience troubleshooting wired and wireless network problems required.
Strong task prioritization skills required.
Diplomacy and tactful communication skills required.
Strong customer-service and queue-management skills required.
2+ years direct hands-on experience administering a LAN/WAN environment required.
In-depth knowledge of Cisco Core/Distribution/Access Layer model required.
Experience with Palo Alto application layer firewall is a plus.
Experience with Cisco Unified Computing System (UCS) is a plus.
Administration of SNMP-based systems is a plus.
Experience with Microsoft Azure, Active Directory and/or LDAP is a plus.
Experience with Amazon Web Services (AWS) is a plus.
MCP, MCSE, and other Microsoft certifications are a plus.

Additional Information:
Position is required to carry mobile phone at all times and be available to work evenings and weekends in order to maintain high standard of uptime.