Job Description

Job Summary/Basic Function:
The Academic Systems Manager (ASM) will provide strategic leadership and business analysis for the administration and advancement of the student information system and other integrated enterprise systems and applications managed by the Office of the Registrar. This is a high-level strategic and analytical position responsible for coordinating and assisting in the conceptualization and implementation of functional solutions to higher education issues and initiatives. The ASM performs complex duties which require in-depth knowledge of academic policies, academic business cycles, and the student enterprise system and related academic technologies. The ASM serves as the registrar’s primary interface with Computing and Telecommunications Services (CaTS), partnering in a close and collaborative way for implementations, integrations, technical solutions, modifications, project design, configuration, testing, and maintenance. The ASM leverages technology to manage university academic operations and registrar internal and compliance reporting functions. Primary responsibilities include problem resolution, business processes improvements, data analysis, supervision of Academic Systems & Data Analysts (1.25 positions), and optimizing existing functionality within the student enterprise system and related academic technologies (e.g., Curricular Information Systems; Degree Audit; Academic Scheduling applications; Transfer Evaluation System; Transcript and Diploma Services, etc.). Develops queries and reports using software and tools to extract and analyze data from enterprise systems to ensure data integrity, problem-solve, troubleshoot, and support and enhance business processes, planning and decision-making.
Minimum Qualifications
Bachelor’s Degree in Management Information Systems, Business, Computer Science, Higher Education, Education Technology, or other related area.
Five or more years of experience with enterprise systems, business and process analysis, and report development.
Demonstrated leadership experience in a large, complex environment. Demonstrated experience understanding an integrated, relational database, writing SQL queries, requirements gathering, and ongoing support.
Preferred Qualifications
Master’s degree and at least seven years of leadership experience in a Registrar’s Office or related university area working with academic information systems (Ellucian Banner or similar), data reporting, and overseeing operations.
Essential Functions and percent of time:
35%
Oversees all enterprise systems production calendars and processes, including term set-up, grading, and end-of-term processing. Serves as Ellucian Banner student information system expert. Leads daily problem resolution for registrar functional units.
Oversees reporting calendars and schedules, data review, and collection for reporting to internal and external audiences, including National Student Clearinghouse and Selective Service. Responsible for the coordination and reconciliation of data for all external reporting.
Works with the University Registrar and Registrar leadership team to develop department objectives, goals, priorities, and short- and long-range planning to guide efficient and effective operations.
Provides consultation to university leadership on the incorporation of changes to academic requirements and policies into the university’s academic processes and systems configurations.
15%
Designs test plans and leads testing of system upgrades and testing.
Works with Institution Research as needed for reporting needs in Cognos and Microsoft Power BI and to assist with defining data standards and definitions.
Contributes to the growth and modification of mission-critical university systems by acquiring and maintaining knowledge of new and emerging applications, tools, and architecture that may be used to support these fundamental functional operations.
Performs other duties and/or special projects as assigned
Essential Functions and percent of time (cont'd):
35%
Troubleshoots problems using tools such as SQL or Excel to identify specific issues and scope. Works with Computing and Telecommunications Services (CaTS) as needed to develop strategy for resolution of issues.
Serves as the Registrar’s Office technical lead in implementations and integrations for all office technologies, in partnership with Computing and Telecommunications Services (CaTS). Leads project teams for the implementation of new system functionality for the Office of the University Registrar and other special projects. Liaises with stakeholders in CaTS and across the University to ensure successful adoption, implementation, and testing of new initiatives.
Works with academic and service units to correct data inconsistencies. Performs query analysis and develops analytical tools for auditing data.
Analyzes current operational procedures, identifies problems and/or opportunities for improvement, recommends and implements solutions such as queries, workflows, and automations working in partnership with key stakeholders internal and external to department.

15%
Assists with the hiring of Academic Systems and Data Analysts (ASDA) and Student Data Systems Analysis (SDSA). Supervises, trains and evaluates ASDAs and SDSAs. Creates training materials (video/pdf/live training) for campus end users and provides training to ensure data integrity and accuracy. Provides support for application users in the proper use of the system and related products. Ensures that business processes are well documented, and that team members and functional users have the systems training and resources needed to complete their job functions.
Non-Essential Functions and percent of time:
Working Conditions
Office Hours 8:30 – 5:00. Available to work outside of standard business hours, as needed. Flexible work hours and/or hybrid work options (with a minimum of 40% (2 days a week) on campus) are negotiable after training period is completed.

Wright State University, an equal opportunity/affirmative action employer, is committed to an inclusive environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.

To preserve the safety and security of the campus community and to maintain the integrity of university operations, it is the policy of Wright State University making an employment offer contingent on various background checks, such as a criminal record, credit history when job related and/or education verifications. Additionally, an administrative review shall be conducted whenever the university learns that an employee is charged with or convicted of a crime (except for minor vehicle violations). Frequently asked questions related to background checks may be found on the Human resources website at http://www.wright.edu/human-resources.

Effective July 1, 2017, per Policy 7230 Wright State University is tobacco-free. Tobacco use, including the sale, advertising sampling and distribution of tobacco products and tobacco related items is prohibited in all university facilities, on all university owned or leased grounds, university owned or operated residence halls and apartments, and at all university sponsored events regardless of location. Tobacco use is also prohibited in all university vehicles or on any equipment owned, leased or operated by Wright State University. This policy applies to anyone on campus including students, faculty, staff, visitors, consultants, vendors, patients, volunteers, and contractor employees.