About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution.  AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities.  Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding.  We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

The role of this position is to provide leadership and support for the Picture Archiving and Communication System (PACS) of Diagnostic Imaging.

Emphasis is placed on managing the processes and decisions that affect the clinical delivery of care, by directly supporting the Radiology Staff to include but not limited to Radiologists, Radiology Technologists, Radiology Support Staff, Radiology Nurses, and any City of Hope Clinicians on campus and off campus. 

In collaboration with IT colleagues, troubleshoot system and user problems. Communicate with the system vendors and end users in order to resolve problems. Work with Staff members for system training and updates on system issues.

Key Responsibilities include:

• Monitors performance of the Picture Archive and Communication System (PACS), initiating corrective action when appropriate to maintain PACS database and EPIC Radiant functionality (RIS)
• Act as point of contact for all upgrades and installs. The PACS / RIS Administrator serves as the key communicator regarding the consistent value associated with digital image distribution Interfaces with PACS vendors, modality vendors, and COH staff regarding PACS / RIS  issues
• Participates in division planning and implementation to meet division and organizational strategic objectives relating to PACS / RIS  system components. Identifies the need for system enhancements and maintenance in time for appropriate budget planning
• Assist and provide recommendations in the development of policies and procedures to: support PACS / RIS operation and use; support patient care; and support compliance with regulatory bodies
• Respond to system and user issues as they arise in collaboration with IT colleagues.
• Address system and user problems. Address report quality issues, including addendums. Interact with vendor to try and resolve recognition issues experienced by Providers. 
• Provides direction and leadership and serves as a resource to staff on all PACS / RIS related projects. Meets regularly to review project activities, staff performance and management strategies. 
• Participate in developing short and long-range plans; advise customer and management regarding system software and hardware enhancements, integration and networking, etc
• Troubleshoots and resolves problems, including the resolution of technical problems as needed, on an ongoing basis as they relate to the execution of PACS / RIS objectives
• Assists in the development of technical policies and procedures for PACS/RIS, to include system description and overview, operating characteristics, security and password procedures and user profiles.
• Issue Management.  Track and manage all system issues.  Diagnostic monitor deployment, calibration, and maintenance to follow company QA/QC policies.  Configuration and troubleshooting of document and image importing applications.  HL7 and DICOM interface monitoring and troubleshooting
• Maintains professional growth and development and stays current on the latest trends in area of expertise through participation in educational programs, review of current literature, and attending meetings and workshops
• Determines training necessary for staff to maintain and enhance professional growth, development. and job knowledge.  Facilitates arrangements for attendance
• Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

Minimum Education:

• Required minimum Bachelor’s Degree in related healthcare discipline or information systems or minimum 5 years PACS / RIS support experience

Minimum Experiences:

• Five or more years healthcare experience in a dynamic, fast paced, environment implementing complex healthcare projects
• Solid understanding of PACS (Picture Archive and Communication System) and Radiology Information Systems (RIS)
• Ability to effectively communicate across all staff/management levels both written and verbally
• Ability to manage 3rd party resources – including vendors and consultants

Preferred education experience and skills:

• Five or more years healthcare IT or Informatics project experience with PACS and RIS systems.

Additional Information:

As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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