ROLE SUMMARY

The Global Information Security (GIS) organization delivers proactive cyber defense for the global Pfizer enterprise.  Our mission is to secure all of Pfizer’s information assets ranging from the manufacturing floor to the core data centers and out to the patient facing solutions. We achieve this mission through a team of world-class talent, utilizing top-tier technologies, advanced analytics and the promotion of a cybersecurity ownership culture across the company.  

In this role, we are looking for cybersecurity talent driven to proactively identify and resolve cybersecurity technology problems with agility and speed, make data driven decisions, automate routine tasks, continuously improve and maximize the value and effectiveness of security solution defenses.

For Pfizer, we look for candidates that are motivated, self-learning, and team-oriented individuals.  From a technical perspective, an ideal candidate would have the skills shown below, but candidates that possess a strong subset and an attitude towards self-development & growth will be considered.

ROLE RESPONSIBILITIES

This role will have the following primary responsibilities, but will often act under the support and direction of the Security Solutions Operations Center Lead:

• Create and manage knowledge base content for end-users and support service teams.
• Identify, categorize and prioritize individual and critical issues received dependent on their severity and priority.
• Manage tickets across multiple services/environments, within response & resolution SLAs.
• Collaborate with other Digital teams and vendors to ensure correct, efficient operational support methods, processes and procedures are documented, up-to-date and fully adopted.
• Monitor, administer and perform routine tasks and health checks for critical systems, applications, and platforms to ensure operational excellence.
• Perform continuous security policy analysis to ensure effectiveness of security defenses.
• Effectively communicate solution feedback to architecture and engineering teams to support continuous design improvement.
• Analyze data to improve situational awareness and make informed decisions.
• Develop analytics to improve operational visibility, monitoring and reporting.
• Develop automations to eliminate manual repetitive tasks and allow time for more meaningful work.
• Manage small to medium security enhancement and remediation projects.
• Support weekend on-call rotation periodically.

• Demonstrate commitment to training, self-study and maintaining proficiency in the technical cyber security domain.
• Demonstrate effective oral, written, and interpersonal communications skills as well as organizational and planning abilities.

BASIC QUALIFICATIONS

• BS in Computer Sciences, Information Security, Information Systems, Engineering, Sciences, or related field.
• Demonstrated ability to work in ambiguous situations and initiate technical aptitude to drive resolution.
• Ability to follow operational procedures and job aids.
• Strong critical thinking and problem-solving abilities.
• Ability to prioritize and execute with minimal direction or oversight.
• Concise, accurate communication skills (both verbal and written).
• Ability to work both independently and in a team-oriented, collaborative environment.
• Demonstrated commitment to training, self-study and maintaining proficiency in the technical cyber security domain.

PREFERRED QUALIFICATIONS

• Knowledge of the Windows operating system, system utilities, admin functions.
• Entry level admin experience on Linux/Mac.
• Experience performing raw data analysis using a log repository or SIEM.
• Experience developing python scripts for data collection and automation use cases.
• Experience developing automated workflows using a graphical user interface solution.

#LI-PFE
 

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.