Responsibilities:

• Handles internal and external customer service issues/concerns and initiates any necessary follow-up.
• Communicates to the staff all procedural changes and/or problems which are pertinent to the delivery of healthcare at the direction of the Section Leader.
• In absence of Section Leader, serves as the point person for problem resolution in a timely manner.
• Collects blood samples from all patients using venipuncture, finger stick, and heel stick techniques. Interprets physician's orders for sample collection.
• Instructs patients in the proper technique for collecting various specimens.
• Processes specimens and enters results for tests referred to reference laboratories.
• Delivers all samples collected to the Laboratory Accession Area for processing.
• Ensures the patient's safety; attends to any patient who faints or becomes ill.
• Coordinates orientation and training schedules, assists Section Leader to ensure that the section is in compliance with accrediting and regulatory agency standards and safety guidelines.
• Assists in the training of phlebotomy students, and the orientation of new employees.
• Maintains a high level of accuracy in all activities.
• Participates in and/or conducts in-services and continuing education programs.
• Attends workshops, seminars and lectures to keep current on new procedures and equipment.
• Maintains inventory system for Laboratory stock area.
• Knowledgeable of, and able to complete all duties assigned in LIS (Sunquest) and HIS (SMS), including patient registration, test ordering, report printing, and result review.
• Assists front desk with sorting, typing, logging in, mailing out and separating specimens and requisitions.
• Maintains inventory control for the Outpatient Drawing Area.
• Other duties as assigned.

Education:

• High school diploma or GED required.
• Associate's Degree preferred.

Certifications:

• General Laboratory: Certified in Phlebotomy, preferred.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum of five years recent experience in a clinical laboratory and hospital experience preferred.
• Demonstrated leadership experience.
• Previous training experience required.
• Proficient with Infant and Pediatric Phlebotomy.

Physical Requirements:

• Light lifting and carrying, under 15 lbs.
• Use of fingers and both hands required.
• Walking, standing and bending.
• Ability for rapid mental and muscular coordination simultaneously.
• Near vision at 13 to 16 inches to Jaeger 1 to 4.
• Far vision correctable to 20/20 in one eye, and 20/40 in the other.
• Not colorblind preferred.
• Must have depth perception.
• Must be able to distinguish colors and shades of color.
• Hearing aid permitted.
• Must work in close proximity with others.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.