Job Description

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Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work.

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Summary/Objective
The Data Governance Systems Analyst is a key member of the Office of the University Registrar (OUR) Student Systems team. The analyst reports directly to the Assistant Registrar for Student Systems and works closely with the Associate Registrar for Information Services and Student Systems and the Assistant Registrar for Information Services. The analyst works closely with the OUR units, Office of Information Technology (OIT) business analysts, and the academic advising units to improve academic processes through the consistent, strategic, and intentional use of technology. The analyst assists with the configuration and maintenance of student-facing systems including user acceptance testing for Ellucian Colleague and other third-party vendor patches.The analyst provides expertise on data content usage and descriptions. The analyst supports the implementation of best practices in data governance, data stewardship, data quality management, project prioritization, and end-user engagement to build a consistent and secure data governance model for AU.
The position requires the highest level of discretion in handling sensitive data and confidential records. Hiring offers for this position are contingent on the successful completion of a background check.This position is eligible for American University’s hybrid work modality.
Essential Functions
Data Governance: This position participates on the Analytics Application Owner and Data Stewards working group that reports to the BI Steering Committee. This position ensures that best practices in data governance, security, naming conventions, and end-user training initiatives are implemented consistently across all application usage, BI projects and ad-hoc reporting. The Analyst works closely with the Assistant Registrars for Information Services and Student Systems to assess training needs and proposes solutions to maintain end-user engagement. The Analyst manages multiple projects with competing priorities and communicates effectively and regularly with the OUR leadership and clients on the status of projects.
Configuration, Maintenance and UAT: Project support to the Office of the University Registrar including implementation of new applications, modifications, and business process improvements related to Ellucian Colleague and other technologies that support the student academic systems. This includes gathering, analyzing, and documenting business requirements, and assisting with the translation into technical requirements. Works with the Assistant Registrar for Student Systems to identify, document, report and resolve issues related to Ellucian Colleague and other third party systems used by the OUR in student-facing systems.
Advising Support: Provides support to a broad coalition of university partners including first-year academic advisors, unit based academic advisors, unit-level retention specialists, student support offices, and faculty through the ongoing assignment of advisors in addition to training and developing training materials and resources related to the maintenance of academic advising in Colleague. In addition, this position provides support for the configuration and maintenance of waitlisting for the advising community
Learning new technology features: As a project support coordinator for the OUR, the Analyst consults with the Assistant Registrar, systems analysts, programmers, and end users to gather information about: functions, features, data requirements, input/output requirements, internal/external checks and controls, hardware and operating system environment, and interfaces with other systems. This individual is responsible for designing and/or writing program specifications based on consultations with others to streamline and improve productivity in systems that support the student experience. Participates in projects involving API’s, ILP and portal applications. Participates in on-line and in-person trainings to enhance knowledge of applications used within the OUR and enhance the capacity of the campus users to use Colleague and other applications for student related services. Independently stays abreast of advances in best practices in the industry in software and technology.
Work Environment
SharePoint development experience including forms, workflows, and reports
Working knowledge of relational databases
Excellent organizational and time management skills
Strong conceptual, analytical, and problem-solving skills
Ability to communicate technology concepts effectively with technically proficient and non-technically proficient individuals
Ability to sufficiently understand and analyze data to recognize data anomalies and problems and suggest corrective actions
Demonstrated ability to work creatively and collaboratively in a diverse and fast-moving office environment.
Demonstrated commitment to providing outstanding customer service to a diverse customer base.
Position Type/Expected Hours of Work
Full Time
Sr. Coordinator/Analyst A
Exempt
This is a union-eligible position.
Salary Range
$56,000 to $67,000 annually.
Required Education and Experience
Bachelor's degree or equivalent
A minimum of two (2) years' work experience in performing the technical aspects of the position, including process mapping, data analysis and reports.
Preferred Education and Experience
Bachelor's Degree in Management Information Systems, Computer Science or a closely related field, or equivalent work experience in one or more of the major duties.
2-4 years of relevant experience.
One+ years of Ellucian Colleague experience.
One+ years of experience at a university or college.
Experience with metadata management systems or data governance software (e.g. Collibra Data Governance Platform).
Experience working in student services related processes (financial aid, registrar, student accounts).
Experience with academic advising preferred.
Experience working with Data Governance best practices and security practices.
Familiarity with AU policies, procedures, and systems preferred.