Job Description

Job Summary:

The AV Systems Engineer is a position that will be responsible for engineering and supporting AV networks, visual communications systems, and learning spaces for enterprise projects. It includes but not limited to:

Designing and building systems for streaming services
Design/engineer whole room AV integration
Workflow systems for media production
Programming DSP and Crestron control systems
Innovate in new technology and improve existing infrastructure
Network engineering for AV communication, video and web conferencing
Specific Responsibilities:

The individual is expected to have a passion for turning advanced AV possibilities into real results that impact and shape media experience of students, faculty and staff.
Perform as a system engineer/designer for audiovisual, video and web conferencing presentation systems in complex university network environments.
Engineer end-to-end networks for the deployment of AV, collaboration and streaming initiatives.
Provide architectural design solutions for complex or high visibility space types.
Participate in the AV/IT design efforts for architectural renovations and new room designs.
Produce technical drawings and operational/training guides; Determine equipment requirements and cost estimates for installations ranging in complexity from simple to broad solutions for new or existing AV infrastructure as Request For Proposal.
Enhance AV/IT network monitoring capabilities for current and future installed AV equipment.
Troubleshoot issues with existing equipment including hardware, software and network issues.
Work closely with the IT Service and Support Group to serve as an escalation point for complex AV events and learning spaces.
Supporting LAN/WAN infrastructure, routing, switching, VLAN, etc. and the associated protocols; Analyze and interpret various system logs to identify, troubleshoot, and resolve technical issues through the network monitoring systems.
Responsible for Tier-3 AV technical support, and videoconferencing support for all locations. Develop and upkeep both point of service and on-line documentation along with follow up communications.
Adapt, learn quickly and transfer knowledge of AV systems
Configure and maintain broadcast and AV automation systems.
Keeps abreast of new technology and innovation that may impact the School’s Learning Environments through discussions with colleagues within Kellogg and Northwestern, and through a variety of market information sources, conferences, and classes.
Performs other duties as required.
Minimum Qualifications:

Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as computer science, information technology, or related; OR appropriate combination of education and experience.
3+ years of experience with AV system design, development, and implementation of complex AV environments.
3+ years of experience with visual communications involving media streaming and video conferencing.
Experience in Evertz, Shure, Cisco, Crestron, Panasonic, Camera Auto tracking or other similar technologies.
Experience engineering in audio video solutions in a complex IP network or other similar environment.
Experience with BSS, QSC and Crestron or other similar environments.
Experience capturing media content using a wide array of hardware and software.
Knowledge and working with audio engineering functions such as Dante network routing, audio consoles, and edge devices.
Strong technical understanding of the integration of IP based digital broadcast technology, digital signal types, media formats compression, signal flow, storage, broadcast computer graphics, and conferencing technology; Knowledge of production control technology including software defined network controllers, large format switcher, digital audio switcher, video servers/transcoders, and digital video distribution; Knowledge of encoding technology and head-end distribution.
Excellent technical and troubleshooting skills.
Minimum Competencies: (Skills, knowledge, and abilities.)

A broad base of knowledge of other areas of IT (networking, web applications, security, development, virtualization, etc).
Ability to effectively communicate technical concepts to end users, business stakeholders and management both verbally and in writing.
Good analytical, troubleshooting and problem-solving skills with the ability to independently seek out information resources and professional networks for resolutions
Ability to initiate and maintain highly collaborative working relationships with a wide variety of staff in a fast-paced environment.
Ability to read complex detailed architectural, electrical, and signal flow schematics.
Knowledge of Mac and Windows client operating systems both in and out of an Active Directory environment.
Systems experience in AV and Network Technologies such as or equivalent to:
Evertz MMA 10Gb Switching Fabric, Hubs, Gateways, KVM, VIPs, vScribe
Panasonic PTZ control, painter, switcher control surface, and IP cameras
Dante Audio
Network Monitoring Systems – Evertz VistaLink Pro+, Crestron Fusion, Solar Winds
Control environments – Evertz Magnum and Crestron
Strong communication skills, in particular writing technical support Admin guides.
Ability to work independently within a cross-functional, cross-cultural environment with project management skills.
Ability to read and follow blueprints and schematics as well as produce workflow documents, signal flow schematics and standard operating procedures; Ability in AutoCAD;
Ability to do multiple tasks under no supervision in a stressful environment with prioritization.
Strong organizational skills
Ability to understand general business management and project management
Proficient with Microsoft Productivity Suite
Preferred Qualifications:

Experience working in a higher education environment
Experience in Crestron Code development and programming
Engineer, build and maintain automated workflows for AV infrastructure
AV Broadcast Media Engineer skills are preferred.
CTS; CTS-D Certification
Preferred Competencies: (Skills, knowledge, and abilities)

QSC Certified; Crestron Programming; Network Certification