Position Description

 

• Provide support for locally installed library-specific software accessible from Countway’s public-facing library workstations and web pages.
• Facilitate consultations and support for 3D printing service and related software/hardware within the Countway Library Makerspace.
• Investigate / Document / Install / Configure “library-specific” software (and related hardware) that directly supports the library’s digital initiatives as coordinated by the Publishing & Data Services unit.
• Explore, plan and integrate connections between the Countway library webpage and Harvard’s multifaceted digital repositories and search/discovery systems.
• Liaise with Harvard Library ITS unit to ensure electronic databases, customizations, UX, and API opportunities are being fully utilized with HMS/HSPH/HSDM users in mind.
• Provide training and online tutorials for patron-facing applications and Countway’s digital services
• Monitor emerging web-based technologies/industry trends and consider their application towards advancing user experiences and information-seeking behavior

Basic Qualifications

College background in computer programming, information technology, web design/admin, and customer service and 4-5+ years of experience

Additional Qualifications and Skills

• Bachelor's Degree preferred. Experience managing web technologies and CMS administration (i.e. Drupal Admin)
• Strong familiarity with web design methods and integrating external widgets & APIs
• Understanding of Virtual Reality technologies and their application in education settings
• Ability to effectively communicate IT complexities in a concise and lucid manner
• Experience managing and troubleshooting computer software/hardware configurations
• Knowledge of data extraction, cleansing, and visualization applications. (Google Data Studio; Tableau)
• Maintains excellent writing and language skills
• Excellent organizational, time, and project management skills
• Accuracy and attention to detail
• Strong analytical & organizational abilities
• Experience supporting/designing for library environments and/or higher education preferred
• Working knowledge of javascript, python, R, CSS, HTML, and/or dynamic web scripting techniques

Additional Information

This is an in-person position based on our campus in Boston.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/. 

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

Harvard University offers an outstanding benefits package including:

• Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year.
• Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
• Retirement: University-funded retirement plan with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive tuition assistance program, incredibly affordable classes directly at the Harvard Extension School, and discounted options through participating Harvard grad schools.
• Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
• Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services.
• Harvard access to athletic facilities, libraries, campus events, and many discounts throughout metro Boston.

The Harvard Medical School is not able to provide visa sponsorship for this position.

Commitment to Equity, Diversity, Inclusion, and Belonging

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.