Position Description

Principal Duties and Responsibilities:

• Monitor and triage incoming data management support tickets, including requests from Principal Investigators (PIs) and researchers for HMS data storage and research data management inquiries.
• Respond to researcher requests about policies, and available resources, and recommended best research data management practices, customized as needed.
• Guide researchers with setting up, accessing, and moving data to other storage environments (i.e., data transfer requests between HMS storage offerings).
• Train and assist researchers to use self-service storage usage monitoring tools.
• Collaborate with the RDM Team (Research Data Manager and RDM Analyst) on inquiries and requests that require additional assistance.
• Other duties as assigned.

Basic Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 3 years of technical support and/or help desk experience

Additional Qualifications and Skills

• Technical expertise in IT storage and/or data management systems.
• Excellent verbal and written communication skills with a strong dedication to customer service
• Experience with the research data lifecycle and data management concepts.
• Knowledge of IT Service Management (ITSM).
• Ability to work with people of all levels of technical or scientific ability.
• Ability to manage multiple assigned tasks and projects with minimal supervision.
• Adaptability and ability to prioritize assignments.
• Ability to collaborate effectively and efficiently with team members, other IT groups, and members of the research community.
• Subject matter expertise in biological or biomedical sciences.

Additional Information

This is a two-year term position from the date of hire, with the possibility of extension, contingent upon work performance and continued funding to support the position. 

This position is based in Boston, but the work may be done fully or primarily remote. Any remote work must be performed in a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Individual flexible and remote work options for this role will be discussed during the interview process. *Note: Harvard employees working in California must be exempt.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/. 

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

Harvard University offers an outstanding benefits package including:

• Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year.
• Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
• Retirement: University-funded retirement plan with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive tuition assistance program, incredibly affordable classes directly at the Harvard Extension School, and discounted options through participating Harvard grad schools.
• Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
• Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services.
• Harvard access to athletic facilities, libraries, campus events, and many discounts throughout metro Boston.

The Harvard Medical School is not able to provide visa sponsorship for this position.

Commitment to Equity, Diversity, Inclusion, and Belonging

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.