Job Description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*

Medication Prior Authorization coordination and management.
Management of charge reconciliation work queues.
Patient letter and FMLA paperwork management.
Assist in onboarding new team members, providing resources to facilitate the learning of position.
Serve as a mentor for Patient Services Assistants and Associates.
Accurately and efficiently schedule patient appointments utilizing Cadence.
Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits.
Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions.
Assist patients with payment questions on the phone or in person. Collect payments, co-pays and past due balances at patient check out using established department guidelines.
Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.
Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges.
Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
Required Qualifications*

High School Diploma
3-4 years of experience
Previous experience using Outlook calendars.
Proficiency in Microsoft Office software, as well as other database, e-mail, and calendar-keeping software
Experience with MiChart (Cadence and Reporting Workbench), Credentialed Super User desired
Strong interpersonal skills and ability to successfully work with all levels of faculty and staff
Must possess demonstrated ability to take initiative, work independently, prioritize, manage multiple assignments, and follow through on job responsibilities
Demonstrates ability to collaborate with others in a team environment, display leadership through problem solving and the initiative to advance knowledge
Team oriented individual
Demonstrated excellent attendance record
Desired Qualifications*

Associates degree and/or an equivalent combination of education and experience.
Strong office computing experience required, advanced skills with Microsoft Office applications highly desired
Considerable knowledge of university policies and procedures related to the responsibility of this job
Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.