DEVELOPMENT TEAM LEAD PEGA CRM
H. Lee Moffitt Cancer Center
Tampa, FL
Job posting number: #7122782 (Ref:hlj_43068)
Posted: February 3, 2023
Application Deadline: Open Until Filled
Job Description
Development Team Lead Pega Customer Relationship Manager
Position Highlights:
- Pega Customer Relationship Management and Customer Decision Hub will be implemented as part of the 'Digital Front Door' strategic initiative. This initiative is aimed at improving the overall patient experience during their journey at Moffitt through improved operational efficiency, multi-channel communication capabilities, proactive communications and patient 360 view.
- The Development Team Lead will play a key role with leading the internal Pega development team resources, external contractors and implementation partners on an ongoing basis. These resources will be directly responsible for delivering the enterprise CRM solution to the organization. This individual will provide direct people leadership to the the development team to proactively eliminate blockers and ensure delivery targets are met. They will function as a critical connector across other related delivery teams such as Enterprise Architecture, Interface and Integrations, Data Engineering, Web Development and Business Systems. This role will also closely partner with the Pega Lead Solution Architect, Scrum Master and Director of Application Development to ensure staffing is sufficient to support delivery commitments and critical project milestones.
Responsibilities:
- Plan, coordinate, schedule and supervise activities related to the design, development and implementation of software assets related to documented business, functional and technical requirements
- Track and monitor ongoing resource capacity and productivity levels through multiple means including sprint velocity and project level time tracking. Partner with project managers to monitor and update resource plans and forecasts.
- Provide professional leadership to direct reports including performance management through goal setting and coaching. Appropriately escalate issues impacting team moral or productivity. Effectively manage conflicts within the team or with matrix teams.
- Responsible for team adherence to organizational policies, ranging from corporate conduct, data security and application development, and mandatory trainings required by regulators and corporate sponsors
Credentials and Experience:
- Bachelor’s Degree – field of study: Computer Science or related field
- A minimum of five (5) years of experience in application development leadership role such as experience as supervisor, team/project lead, project manager, team manager is required.
- Minimum of three (3) years leading large scale Pega implementation projects using Pega platform version 8.x.
- Minimum of three (3) years actively practicing Agile software development methodology.
Mission To create a Moffitt culture of diversity, equity, and inclusion as we strive to contribute to the prevention and cure of cancer. Vision To advance and accelerate a culture of access, equity, and inclusion. Diversity is a priority at Moffitt and is meant "to promote a culture of diversity and inclusion as we contribute to the prevention and cure of cancer." The Enterprise Equity Department focuses its efforts on eliminating those obstacles to an individual’s ability to exist within their personal comfort zone at the cancer center. Everyone is important to meeting this priority. Addressing and responding to diversity and inclusion fosters an environment where mutual respect for diverse cultures, communication styles, languages, customs, beliefs, values, traditions, experiences and other ways in which we identify ourselves, is the expectation.