IT Support Specialist III
Job posting number: #7076874
Posted: April 12, 2021
Application Deadline: Open Until Filled
Job DescriptionDepartment Summary
Information Technology Shared Services (ITSS) is a component of The University of North Texas System. The mission of ITSS is simple: to be the best at delivering customer-aligned IT solutions and services. Our services are provided to all member institutions using an IT shared services governance model.
IT Shared Services provides the primary technology used by all campuses to support their operations. These include: shared resources of data centers, computing hardware, software applications, network and voice communications, collaboration and productivity capabilities, central web services, risk management, and security and compliance services. As a department, we strive to provide the most professional personnel possible to serve our campus constituents.
The University of North Texas is a state employer offering great benefits, including medical, dental, life, retirement, ample paid time off, and great work/life balance.
This position is responsible for providing quality information technology support through phone, in-person, and computer-based methods. Position may serve as a team lead for overseeing the day-to-day operations of a support team and computer lab. Directly provides customer service through in-person interactions as well as computer-based interactions, including the development and maintenance of self-help resources. Duties reflect substantial variety and complexity. Acts as a resource to other staff in resolution of complex problems and issues.
Associate’s Degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.
Knowledge, Skills and Abilities
1. Thorough knowledge of PC and Mac software and hardware.
2. Experience with in-person, phone, and written customer support.
3. Excellent documentation and communication skills.
4. Professional experience in the information technology field.
5. Professional experience in a team-based environment.
Required License / Registration / Certification
Generally 8 am – 5 pm
Driving University Vehicle No
Security Sensitive This is a security sensitive position.
The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.