User Experience Designer I/II/III

The Jackson Laboratory

Bar Harbor, ME

Job posting number: #7085814

Posted: September 21, 2021

Job Description


The Jackson Laboratory (JAX), a nonprofit biomedical research organization based in Bar Harbor, ME, is looking for an experienced User Experience (UX) Designer to join our growing digital experience design team. The Designer will participate in the design of IT systems and custom software delivered to internal and external users.

Join a team of design professionals to successfully create experiences that matter to the global researcher community. Using your design thinking skills and experience with UX design systems (like Invision, Mural, etc), apply your talents to make a difference to people who are curing the world’s diseases.


At the direction of the UX Design Lead, understand the needs of users, explore solutions to key business priorities, prototype possibilities, and evaluate the impact of your designs.
Help in the preparation of and conduct various types of user research including direct interviews of internal users, external customers, and various stakeholders.
Facilitate collaborative design thinking activities to understand what people need, explore options, and evaluate possible solutions
Create appropriate design artifacts such as journey maps, user personas, empathy maps, storyboards, stakeholder maps, and relevant assessment deliverables.
Perform analysis of user research and collect data from internal and external sources
Create visual designs through use of layouts, colors and illustrations using modern design tools and techniques.
Support the development of digital experiences that are responsive and adaptive leveraging knowledge of emerging technologies and UI frameworks.
Collaborate to create and communicate designs that are going to be impactful and attainable.

Level I:

College diploma or university degree in the field of design, visual design, or digital/software design; Intern, co-op, or similar experience preferred.
Working in the field of design, visual design, or digital/software design.
Familiarity with tools and techniques to drive collaborative design, communications, prototyping, and visual representations of user experience.
Understanding of and experience facilitating design activities
Effective written, oral, interpersonal, and relationship-building skills.
Experience working effectively in a fast paced team environment in high volume, tight deadline conditions.
Self-motivation, proactivity, dedication and drive to succeed and contribute to team success.
Strong interpersonal, professional and relationship building skills and ability to maintain a positive and professional demeanor in all situations to effectively work with a diverse workforce.
Level II:

Possess all qualifications of a Level I designer
3+ years of experience as a designer in an independent or team capacity.
Strong ability to synthesize divergent research and insights and communicate clearly to developers and product management.
Design thinking, LeanUX or similar, certifications
Experience with tools and techniques to drive collaborative design, communications, prototyping, and visual representations of user experience.
Level III:

Possess all qualifications of a Level I and II designer
6+ years of experience as an experience designer, with at least 2 years in a role where the designer worked in a leadership capacity.
Design thinking, LeanUX or similar, certifications showing coaching and practitioner level (or equivalent)
Ability to lead small projects, coach designers and developers, and communicate with IT and business leaders.
Proven ability to design exceptional customer experiences.
Experience with and ability to lead others in the use of tools and techniques to drive collaborative design, communications, prototyping, and visual representations of user experience.
About JAX:

The Jackson Laboratory (JAX) is an independent, nonprofit biomedical research institution with more than 2,400 employees. Headquartered in Bar Harbor, Maine, it has a National Cancer Institute-designated Cancer Center in Augusta, Maine, a genomic medicine institute in Farmington, Connecticut, and facilities in Ellsworth, Maine, Sacramento, California, and Shanghai, China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

JAX employees work in a collaborative, value-driven, and team-based environment where the focus is on advancing science and improving patients’ lives. Researchers apply genetics to increase the understanding of human disease and advance treatments and cures for cancer, neurological and immune disorders, diabetes, aging, and heart disease. JAX was voted among the top 15 “Best Places to Work in Academia” in the United States in a poll conducted by The Scientist magazine!

EEO Statement:

The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

We are an equal opportunity, affirmative employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

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