Manager, IT Data Services and Intelligence

The Jackson Laboratory

Bar Harbor, ME

Job posting number: #7085816

Posted: September 21, 2021

Job Description


As Manager, IT Data Services and Intelligence at The Jackson Laboratory, you will be part of an organization whose IT technologies are as exciting and progressive as our science. We are currently looking for motivated individuals who will work with all areas of The Jackson Laboratory, and other IT staff to plan, design and launch efficient platform solutions and systems.

A successful candidate will have expertise in legacy as well as emerging data and reporting technologies, experience managing a team of IT professionals across multiple disciplines, and experience working with data from disparate systems and enterprise platforms such as Enterprise Resource Planning (ERP) or Laboratory Information Management Systems (LIMS) applications.

The Manager’s role is to own the strategy and manage the team developing and operating IT data services, legacy data warehouse solutions, and operational reporting solutions, as well as leading the modernization of business intelligence and analytics capabilities in support of the strategic goals of The Jackson Laboratory in becoming a data-driven organization.


Provides clear direction to and manages an organization of professionals to ensure achievement of strategic and operational objectives.
Takes a leading role in project evaluation and assessment ensuring the identification of high ROI targets, high business value projects as well as the completion of the projects on time and within budget.
Keeps abreast of latest developments in business intelligence and data services and contributes to definition of technology roadmap.
Drives the service and financial impact analysis of the proposed solutions in coordination with the service management functions.
Prepares business cases for new solutions and presents, defends, and leads to approval the technology solutions.
Ensures resolution of the support/problems to ensure SLA objectives are achieved in coordination with the support team and guaranteeing the achievement of the Operating Framework.
Aligns and prioritizes the capabilities in the team around root cause investigation, making proposals and fixes and ensuring necessary work is carried out and delivered.
Establishes the connections with and supports the incident, capacity, availability, release, and change management processes and with any other process in the area of responsibility when so required.
Establishes and maintains regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
Evangelizes, communicates, markets, and supports the introduction of the services developed in the area of responsibility.

Bachelor’s degree in information technology or related technical or business field
10+ years of IT experience with data services and intelligence solutions
5+ demonstrated success in management or leadership role with increasing responsibility within an IT function
5+ years leading agile teams, maturing agile capabilities, and developing agile team skill sets for software development and maintenance
Experience with systems design and development from business requirements analysis through to day-to-day management.
Knowledge of business theory, business processes, management, budgeting, and business office operations
Demonstrated ability to apply IT in solving business problems.
In-depth knowledge of applicable laws and regulations as they relate to IT. (PCI, CLIA, HIPAA, GxP)
Other Skills:

Proven, extensive experience delivering data-driven solutions of increasing complexity from the departmental level to enterprise wide.
Proven experience leading a team of professionals of varying skill levels, including experience mentoring junior team members and fostering a learning environment.
Strong interpersonal, organizational and facilitation skills to work in a high-profile environment requiring discretion, judgment, tact, and diplomacy.
Demonstrated project management and leadership skills in overseeing the design, development, and implementation of software and hardware solutions, systems, or products in an agile methodology.
Knowledge of and experience with Microsoft data technologies including SQL Server and Power BI.
Excellent analytical and problem-solving skills.
Superior written and oral communication skills with a proven ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated, self-directed, and attentive to detail.
About JAX:

The Jackson Laboratory (JAX) is an independent, nonprofit biomedical research institution with more than 2,400 employees. Headquartered in Bar Harbor, Maine, it has a National Cancer Institute-designated Cancer Center in Augusta, Maine, a genomic medicine institute in Farmington, Connecticut, and facilities in Ellsworth, Maine, Sacramento, California, and Shanghai, China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

JAX employees work in a collaborative, value-driven, and team-based environment where the focus is on advancing science and improving patients’ lives. Researchers apply genetics to increase the understanding of human disease and advance treatments and cures for cancer, neurological and immune disorders, diabetes, aging, and heart disease. JAX was voted among the top 15 “Best Places to Work in Academia” in the United States in a poll conducted by The Scientist magazine!

EEO Statement:

The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.


We are an equal opportunity, affirmative employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

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