Specialist, Information Technology III/IV (Endpoint Support)

Auburn University

Auburn, AL

Job posting number: #7088509

Posted: November 5, 2021

Application Deadline: Open Until Filled

Job Description

Job Summary
This is a full-time position in the Information and Instructional Technology Department for the College of Veterinary Medicine. This position provides a wide range of endpoint support for computers and other network connected devices in two veterinary hospitals, related research laboratories, faculty offices, and student classrooms. Service requests are handled through a helpdesk ticketing system, over the phone, through remote session, or in person. This position requires strong self-management and communication skills.

Provides technical and service-related support to resolve simple or moderately complex first and second tier desktop software, application, communication, and/or user/client service issues in an efficient and timely manner

The work of an IT Specialist will also range from generalist work to in-depth technological support for the more narrowly defined field of Veterinary Medicine.


Special Note: Auburn Information Technology is in the process of restructuring the job classification system. Within a year the title and grade may change. The job duties and associated compensation may not change.

Essential Functions
• Provides technical support to the CVM community to resolve moderately complex first- and second-tier desktop software, application, and communication issues in an efficient and timely manner. Thoroughly and accurately documents request history and routes advanced second- and third- tier requests to the appropriate technical personnel.

• Provides timely resolution of problem or escalation on behalf of the client by maintaining strong working relationships with IT professionals in other areas.

• Provides moderately complex consultation, support, and instruction for clients.

• Assist with hardware and software evaluation or testing as part of the development of new initiatives being undertaken by supported constituent groups. May assists in the development of standard operating procedures and customer service guidelines.

• Assists with the deployment of new applications, resources, and tools.

• Performs other related duties as assigned by the supervisor.





Education Level High School diploma or equivalent
Field of Study
Years of Experience 4
Area of Experience
Possesses and applies a broad knowledge of IT principles, practices, and procedures, including hardware, software and networks, with in-depth knowledge and skill in the area of endpoint support. Ability to troubleshoot both standard and non-standard issues.
Requirements for Additional Job Levels
Level III – High School diploma or equivalent plus four (4) years of relevant/applicable endpoint support experience. Typical salary range $42,000 to $52,000

Level IV – High School diploma or equivalent plus five (5) years of relevant/applicable endpoint support experience. Typical salary range $53,000 – $65,00




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