Functional Area Technical Liaison

Ball State University

Muncie, IN

Job posting number: #7110825 (Ref:BSU33352)

Posted: September 16, 2022

Application Deadline: Open Until Filled

Job Description

Provide enterprise level technical support as a member of the Enterprise Project Support Office (EPSO); work with area functional team members to understand, build, support, manage and enhance processes within functional areas. This includes support of incidents (Break/ fix), requests, creation of project plans and the follow through to resolve all open issues; provide proactive support/guidance on all university systems while facilitating collaboration with functional units, Enterprise Information Systems Service staff and outsourced resources. Will be approximately 50% functional and 50% technical.

Ball State University Information Technology is seeking a Functional Area Technical Liaison. In this role you will work with area functional team members to understand, build, support, manage and enhance processes. This includes support of incidents (break/ fix), requests, creation of project plans and the follow through to resolve all open issues and provide proactive support/guidance on all university systems. If you are interested in this type of work, please apply to be a member of our team.

Job Function:

Provide enterprise level technical support as a member of the Enterprise Project Support Office (EPSO); work with area functional team members to understand, build, support, manage and enhance processes within functional areas. This includes support of incidents (Break/ fix), requests, creation of project plans and the follow through to resolve all open issues; provide proactive support/guidance on all university systems while facilitating collaboration with functional units, Enterprise Information Systems Service staff and outsourced resources. Will be approximately 50% functional and 50% technical.

Minimum Education:

Associate’s degree plus an additional combination of education or experience in IT equivalent to two years. Or, High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.

Preferred Education:

Master’s degree in a technology or business related program.

Minimum Experience:

At least two years working with information systems; demonstrated experience in providing technical analysis of complex business processes; ability to identify and create efficiencies and improvements of those processes; two year’s experience working with using and creating reports in an enterprise reporting solution; at least one year of enterprise project management experience. Two years’ experience in understanding and creating SQL scripts.

Preferred Experience:

Five years of experience working in an IT environment and two years of project management experience with large multi-faceted projects at a higher educational institution providing technology solutions at a managerial or leadership level.

Duties and Responsibilities:

  • Provide onsite technical support while gaining a comprehensive understanding of the functional areas processes.
  • Facilitate meetings with functional team members and/or IT resources to assess and support functional areas initiatives, projects or open incidents.
  • Conduct technical and process feasibility review of incoming requests. Work with other IT staff as needed to examine projected impact on existing technologies and processes; deliver recommendations to designated representatives showing anticipated risk/reward, technical integration analysis, support requirements, duplication and overlap analysis, anticipated budget, and to support university vision.
  • Perform efficiency analysis of existing business processes in various functional areas. Collaborate with functional areas to identify and improve or replace inefficient business processes with more effective, sustainable and automated processes.
  • Work with EPSO, Enterprise Information System Services staff and outsourced staff to support IT issues.
  • Work with functional team to create and maintain the scripts and processes required to extract, transform, review and move data and metadata to the appropriate data store. Review business problems and design appropriate solutions using various ETL toolsets.
  • Provide leadership/ direction, assist in planning and coordinate the efforts of the continued maintenance and instance management of enterprise systems.
  • Escalate to EPSO/ IT management for resolution as needed.
  • Perform other related duties as assigned.


At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.


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