Job Description

ob Description
The Whitman School of Management at Syracuse University is seeking to a hire a Computer Consultant I. They must be able to install, support and troubleshoot a variety of operating systems and applications running on servers, desktop computers, laptops, mobile devices and peripherals.
The Computer Consultant I needs to be familiar with the Microsoft Active Directory framework and tools, Mac OS, and general network technology. They must be able to work effectively with faculty, staff and students, individually and in group settings. They must have strong written and oral communication skills.
Qualifications
The candidate should possess a two- or four-year degree in Information Technology or a related field.
An equivalent combination of education and experience plus a minimum of three years of relevant experience in computing and desktop support preferred.
Job Specific Qualifications
Must have advanced knowledge of personal computing devices.
Must understand the Microsoft Active Directory framework to manage and configure all directory objects.
Must understand Mac OS software installation and Mac hardware.
Must understand basic concepts of DNS/DHCP to provision and manage network objects.
Use well-developed analytical, technical, computer and oral and written communications skills.
Use independent judgment to coordinate resources and initiate actions within established guidelines to achieve departmental objectives.
Exhibit the ability to work with a diverse user population on a consistently professional basis.
Possess excellent time management skills.
Communicate clearly in both verbal and written formats.
Demonstrate the ability to manage complex workloads.
Responsibilities
Install, maintain and troubleshoot operating systems and applications on individual computers, departmental servers, laptops, mobile devices, and devices in all technology enabled facilities.
Work within the Active Directory framework to maintain user and computer objects.
Provide basic instruction to customers regarding campus computing best practices. Clearly communicate technical concepts to non-technical staff and customers.
Provide instruction and technical consulting on computing to students and staff.
Interact with others to analyze information/data, provide advice, opinions, and counsel utilizing problem solving skills.
Physical Requirements
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Tools/Equipment
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Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.