Telecom Systems Engineer

Worcester Polytechnic Institute

Worcester, MA

Job posting number: #7111372

Posted: September 21, 2022

Application Deadline: Open Until Filled

Job Description


The Telecom System Engineer is responsible for maintaining the overall system configuration, support and monitoring services of the WPI access controls and ID systems, Campus Police monitoring, recording, communications, and investigative systems, facilities building, and and campus point of sale infrastructure. Works with internal and external groups to specify, install, and maintain card access doors and devices attached to the WPI card access system, as well as cameras and the video monitoring system.

WPI is passionate about creating an inclusive workplace that promotes and values diversity. We are looking for candidates who can support our commitment to equity, diversity and inclusion. Applicants must have demonstrated experience working in and fostering a diverse and inclusive workplace and/or commitment to do so as an employee at WPI.


► Responsible for the implementation of hard/software, administration, maintenance, troubleshooting, and documentation of the WPI access control, alarm, and ID card systems, working with various departments including facilities and networking, as well as vendors where appropriate.
► Responsible for the implementation, administration, maintenance, troubleshooting, and documentation of the Campus Police monitoring, recording, and investigative tool systems.
► Backup for implementation, administration, maintenance, troubleshooting, and documentation of the WPI campus two-way radio communications systems.
► Responsible for the implementation, administration, maintenance, troubleshooting, and documentation of the Facilities key management/tracking systems.
► Operate and maintain production and test environments for the assigned systems.
► Responsible for documentation of new CAD drawings for defined templates to build the card access cabinets
► Provide support, maintenance and performance monitoring of the assigned systems infrastructure.
► Author and maintain documentation and contact lists of assigned systems and the interactions and dependencies between systems.
► Assist with technical specifications for physical plant, Campus Police and PCI systems.

► Lead/Assist with projects, new or existing sites

► Assist with new industry technology options

► Lead and maintain annual hardware refresh projects

► Other duties as assigned.

► BS in either Electrical Engineering or Computer Science preferred in order to provide the necessary understanding and management along with 1-2 years of experience in similar or related work.
► A thorough knowledge of Windows, Linux, MS Office, and virtualization technologies preferred.
► A thorough knowledge of LENEL access, building management, law enforce, and PCI systems architecture and security preferred
► The ability to communicate clearly and concisely with all users.

► Experience with Cloud Telephony administration on a large scale a plus

► Experience with Project Management a plus

► Experience with Lenel Card Access based management a plus

► Experience with network hardware/cabling and knowledge of network management software including experience in network troubleshooting.

► Full working knowledge of low voltage equipment required

► Assist with off hours support as needed

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