Pharmacy Technician

City of Hope

Duarte, CA

Job posting number: #7111853 (Ref:10015034)

Posted: October 17, 2022

Application Deadline: Open Until Filled

Job Description

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution.  AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities.  Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding.  We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

The Medication Assistant Program (MAP) Pharmacy Technician is responsible for facilitating the process for obtaining free medications for eligible patients through pharmaceutical companies’ programs and other available programs to help patients who cannot afford the cost of treatment.

Key Responsibilities include:

  • Maintains current knowledge of manufacturer’s patient assistance programs.
  • Clearly communicates program requirements and timelines with enrollees and the providers.
  • Identifies qualified program participants in accordance with eligibility requirements and assists patients to enroll in appropriate programs.
  • Reviews financial/eligibility information in patients’ charts
  • Contacts patients as necessary with questions or need for additional data.
  • Serve as the point of contact regarding MAP and provides information to providers and/or patients, as requested.
  • Responsible for intake and re-distribution of MAP medications and management of the inventory
  • Gets signatures from patients and providers when needed.
  • Delivers service in a manner consistent with the scope of practice of the discipline and the standards established by City of Hope as expressed in the plans for provision of care, policies, and procedures.
  • Acts in a proactive manner using effective decision-making skills.
  • Demonstrates understanding of all professional and regulatory standards.      
  • Communicates effectively with all customers and colleagues to meet organizational goals.         
  • Fosters involvement in performance improvement activities to promote continuous improvement in care delivery.
  • Demonstrates assimilation of core organizational values within own performance.
  • Maintains thorough knowledge of computer systems, to proficiently perform accurate documentation.
  • Maintains appropriate level of productivity and accuracy.
  • Demonstrates ability to effectively deal with patient coverage issues, insurance verification and share of cost issues.
  • Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

  • High School or equivalent
  • Experience may substitute for minimum education requirements
  • One year performing pharmacy related duties

Req. Certification/Licensure:     

  • CA State Board of Pharmacy License


Preferred Education:    

  • Post high school vocational/specialized training or graduation from a foreign School of Pharmacy.


Pref. Certification/Licensure:    

  • PTCB    

Additional Information:

  • As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
  • Per Diem

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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