IT Helpdesk Specialist

Sanford Burnham Prebys Medical Discovery Institute

La Jolla, CA

Job posting number: #7113252 (Ref:spd-2246372)

Posted: October 13, 2022

Application Deadline: Open Until Filled

Job Description

Duties and Responsibilities:

Configures, diagnoses, identifies and resolves hardware, software and printing issues in blended PC, Mac and smartphone wired and wireless enterprise environment

Performs software and hardware installations and adheres to established asset tracking and

licensing agreements. Works independently and tenaciously pursues resolution to a variety of issues using technical knowledge, tools and organizational resources.

Documents all requests, troubleshooting efforts, and resolutions in the organizations ticketing

system and keeps end user informed of staff.

Creates and/or revises existing end user instructions, technical documentation or procedures. Provides end-user training for systems and software products

Participates in and support help desk initiatives and projects

Coordinates maintenance and repair of organizational assets with outside vendors

Assists with workstation relocations, phone programming, moves and installation, and other related duties and tasks as required or assigned


Follows established escalation procedures and alerts management to outages, priority issues,

recurring problems and patterns


Education and/or Experience:

High School diploma and two years’ related experience (preferably in a scientific computing

environment) OR an equivalent combination of education, training and/or experience from which

comparable knowledge, skills and abilities have been attained is required

Experience supporting a dynamic environment of >500+ end users utilizing an ITSM software tool such as Service Now preferred

One or more CompTIA A+, Security+, ITIL, Windows 7 or OS X certifications preferred

Knowledge, Skills and/or Abilities:

List any knowledge, skills and/or abilities used to perform the job. Indicate required, preferred or desired as applicable. If not specifically indicated, it is assumed it is required.

Demonstrated knowledge of Macintosh and PC related software and hardware, knowledge of

productivity applications (e.g. Microsoft Office Suite) and familiarity with ticketing systems required

Solid technology background with the ability to execute on assigned tasks and support management led projects to execution

Adheres to IT Department and organizations policies, procedures and best practices

Work independently as well as in a team environment

Be responsible and have strong time management skills

Able to analyze and resolve issues of moderate complexity

Possess strong attention to detail and organizational skills

Demonstrate professional communication and interpersonal skills

Professional proficiency in Microsoft Office

Embody the Institute’s core values of Commitment, Collaboration, Communication, Community and Compassion

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More Info

Job posting number:#7113252 (Ref:spd-2246372)
Application Deadline:Open Until Filled
Employer Location:Sanford Burnham Prebys Medical Discovery Institute
La Jolla,California
United States
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