Job Description

Job Summary
The CRM Administrator is responsible for bridging the gap between the CRM systems and the organization’s staff. The successful candidate will be responsible for the overall administration and support for our CRM systems. The candidate will possess a good understanding of how our organization can and should utilize a CRM. Strong communication and customer service skills are essential to work well with staff in multiple departments to facilitate, troubleshoot, and educate. The candidate should advocate for the CRM and help to appropriately expand its use while maintaining a clean, organized database.

An excellent benefits package is included (see here for a full description of the benefits package):
14.2% employer retirement contribution in addition to employee contributions (automatic and immediately vested)
Paid parental leave (in addition to FMLA)
11 paid holidays per year plus vacation accruals each month
Excellent health insurance options that are both affordable and allow access to care through the University of Utah health system
Tuition reduction for employees and family members
Options for short-term and long-term disability insurance, life insurance, and HSA/FSA savings plans are available
Free public transportation pass (see here for more information)
Responsibilities
Effectively, professionally, and respectfully represents the entire IT team and their services to Red Butte Garden staff, patrons, and associates.
Provide ownership and leadership of the implementation, utilization, and expansion of the CRM systems. Red Butte Garden currently uses Blackbaud Altru.
Ensures the accuracy of data, analyzes conflicting data, and verifies/collects missing information.
Provides support that may include answering questions, troubleshooting problems, communicating policy, and teaching or instructing staff users regarding system functionality, data entry, and basic management.
Develop and provide training on core and advanced CRM system functionality.
Assess and research options for optimizing and customizing the CRM and related systems.
Manage CRM systems users and permissions.
Understand and manage all aspects of CRM systems, including membership management, admission ticketing, fundraising, financial reporting, and merchandise sales.
Create queries and reports for analysis by various departments and the University.
Use Excel (formulas, pivot tables, external data sources) for proficient data processing.
Develop and edit HTML content for mailings and website integrations.
Create and maintain documentation and tutorials on processes, policies, and systems configuration.
As an expert, leverage the CRM to support leadership in making data-driven decisions.
Manage and support event ticketing system integration with CRM. Exports, imports, cleanup, and data coordination between systems.
Manage and support volunteer management system integration with CRM.
Support IT systems during seasonal events, occasionally outside of regular shift hours.
Execute IT-related projects as assigned by IT Manager.
Minimum Qualifications
Requires a bachelor’s degree or equivalency and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.
Preferences
An in-depth understanding of one or more cloud-based CRM systems.
Patience, a positive, customer-friendly attitude, and the ability to work in a team environment.
Excellent organizing, planning, and project management skills.
Creative and analytical thinker with strong problem-solving skills.
Web Development (HTML, CSS, JavaScript) experience preferred.
Previous experience working in cultural or non-profit organizations is favorable.
Type Benefited Staff
Special Instructions Summary
Additional Information
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.



Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.


The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.