Job Description

Job Overview
As one of the oldest medical schools in the country, the University of Cincinnati College of Medicine (COM) has a reputation for training best-in-class health care professionals and developing cutting-edge procedures and research that improves the health and clinical care of patients. Hoxworth Blood Center (HBC) is located within the College of Medicine and is the only Regional Blood Center owned and operated by a University in United States.

Under general supervision from the Chief Production Officer, the Division Director of Donor Operations, Hoxworth Blood Center, will provide strategic vision and leadership to help manage, grow, and execute donor center operations in accordance with federal, state, and local laws, regulations, and standards. Direct donor center operations related to Donor Services and Donor Recruitment departments.

Essential Functions
Develop policies and implement procedures to enforce strategic planning initiatives; develop new activities and goals to support the Donor Services and Donor Recruitment departments.
Direct the management of the department budgets in Donor Services and Donor Recruitment; establish guidelines for processing fees and charges; recommend and approve purchases.
Ensure departmental processes, procedures, and service activities are compliant with accreditation and regulatory standards.
Direct the development and management of training and education of all employees in the departments.
Ensure departments remain current with new innovations, technology, equipment, software, and services.
Ensure all department related contracts are current and all benefits related to such contracts are optimized in the department.
Direct the development and implementation of interdepartmental activities between Donor Services and Donor Recruitment staff by way of the Assistant Directors, Donor Services and the Director, Donor Recruitment.
Establish, set, and meet year to year strategic goals for blood donor recruitment and blood donor collection goals in coordination with Chief Blood Operations Officer.
Establish, set, and meet year to year strategic goals related to customer experience for blood donors and department staff in coordination with the Customer Experience department.
Support Hoxworth Blood Center’s safety, cGMP, and Quality Plan in coordination with the Division Director, Quality and Regulatory Affairs.
Determine necessity to collaborate with other departmental Division Directors, Senior Management Team, and/or organizational Cabinet members.
Support and promote all aspects of our commitment to inclusion and core values.
Serve on Hoxworth Blood Center Senior Management Team and blood banking industry organizations and committees.
Provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
Perform related duties based on departmental need. This job description may be changed at any time.
Required Education
Bachelor's Degree in Healthcare and/or Biological Sciences field
Required Trainings/Certifications
MT/MLS (ASCP), SBB(ASCP), RN, CQA/ASQ
Required Experience
Seven (7) years of relevant work experience and/or other specialized training in the field of blood banking, biotherapies, transfusion medicine, or scientific research.
Additional Qualifications Considered
Five (5) years of direct supervisory experience managing employees, teams, and assets.
Customer service experience highly desired.
Sufficient understanding of regulatory aspects in blood banking, biotherapies, and customer service.
Master’s Degree is ideal but not required.