Academic Technology Specialist
University of Michigan
Ann Arbor, MI
Job posting number: #7134565
Posted: March 16, 2023
Application Deadline: Open Until Filled
About the Ross School of Business
The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to build a better world through business. Through our powerful ideas, purpose-driven leaders, and positive impact, we empower business leaders to make a positive difference in the world. Learn more about Ross HERE.
About the Position
The Academic Technology Specialist provides academic software application and programming support to Ross faculty, staff, departments, centers, and units. You will be part of a team that administers Qualtrics and Explorance tools at Ross and leverages other academic technology tools. This position reports to the Ross Research Manager. The mission of the academic and research support team is to provide streamlined software support and custom-designed solutions using academic applications to ensure that Ross faculty and students have an optimal learning experience, enhance Ross researcher's productivity, and optimize academic and administrative processes for departments, centers, and units.
Who you are: You are passionate about learning new technology and have an intuitive ability to understand the needs of our clients and translate their needs into actionable results. You are tech-savvy and adapt to new technology easily. This position is crucial to the success of our faculty, departments, centers, and units in delivering the best possible educational experience for our students.
You will learn how Ross uses assessments, surveys, and applications to improve student, faculty, and administration experience with tools such as Qualtrics, Explorance, Google Forms, and other academic applications. You will expand your skills with web development, coding, and software that support academic technology. You will develop a portfolio of projects that showcase creativity and professional programming skills.
Technical Application Support:
Configure and troubleshoot software according to client needs, including data collection projects for research, teaching, and office/program administration (Qualtrics, Explorance, Google Forms, etc.)
Design and implement 360, self, and peer assessments, configure reports and data exports
Modify and maintain existing assessment, research, and teaching projects
Deploy complex Qualtrics programming, including integration and transfer of data between software platforms
Software Platform Administration:
Administer Ross instances of Qualtrics and Explorance tools
Troubleshoot and provide technical support for academic technology projects
Develop and deliver training materials and documentation
Bachelor's degree in Data Science, Information, Computer Science, Business Administration, or equivalent combination of education and experience.
1 or more years of web development (HTML/JS/CSS)/Python programming experience.
1 or more years of demonstrated end-user technical support or related work experience.
1 or more years survey programming experience
Salary Information: The general salary range for this position is $64,500 - $71,500. Candidates can expect to be paid a competitive and equitable salary. Factors used to determine salary include experience, knowledge and skills for the position. All candidates are encouraged to discuss salary questions to honor alignment and transparency throughout the recruiting process.