IT Systems Configuration & Programming Senior Analyst (S04432P)

The University of Texas at Arlington

Arlington, TX

Job posting number: #7134636

Posted: March 17, 2023

Application Deadline: Open Until Filled

Job Description

Job Summary
Works closely with customers, business analysts, team members, and vendors to provide full life-cycle management, including planning, designing, configuring, documenting, testing, implementing, maintaining, supporting, and retiring, of quality technical solutions and software applications that meet business and organizational standards, constraints, and requirements.
Essential Duties and Responsibilities
Application and Service Management
Manage assigned software platforms, software applications and service deployments through the full life cycle in accordance with relevant policies, standards, regulations, laws, and best practices.
Monitor software applications for performance, integrity, and security in accordance with relevant policies, standards, laws, and best practices.
Plan, install, configure, and maintain necessary production and non-production environments related to software applications on servers and/or workstations.
Monitor for upgrades, patches, updates, installs, and keeps version software current on production and test environments.
Maintain and use testing and validation processes to assure integrity and stability of software applications.
Work within the change management process for all configuration changes to software applications and related environments.
Work with customers and OIT colleagues to maintain documentation for software application such as Service Level Agreements, Memos of Understanding, Service Definitions, Run Books, and Playbooks.
Work with OIT colleagues to facilitate and coordinate resources needed to support the software applications including servers, network, firewall, database, identity, monitoring, backup, security, project management, architecture, and communication.
Use financial costs and metrics of operating software applications including those related to operational and backup resources as part of organizational strategy.

Incident Response and Support
Resolve customer reported applications issues.
Work with vendors to correct software defects by installing fixes or managing user expectations of product use.

Communication and Collaboration
Provide project communication with customer, management, and project management office for the purpose of having a common understanding of project results and goals.
Provide support to team members related to the support of software applications.
Manage vendor relationships and support vendor selection process.
Provide excellent customer service and other duties as assigned.
Required Qualifications
Bachelor’s Degree with coursework in computing or information systems.
Five (5) or more years of related computing systems management work experience or any equivalent combination of education, certification, training, and experience.

Knowledge, Skills, and Abilities
Knowledge of principles of computing, communications, networks, hardware, software including operating systems.
Ability to install, configure, integrate, and manage software application in an enterprise environment.
Strong skill in analyzing and solving complex computing problems.
Prior experience with specific systems, equipment and software may be specified as needed by position available.
Excellent communication skills and ability to motivate others.
Good understanding of business processes and related information management issues.
Ability to explain technical matters to non-technical people.
Self-motivated with the ability to work with little or no supervision.
Preferred Qualifications
Don’t meet every single qualification exactly? At our organization, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role and think your past experience may not align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

Five (5) or more years of related computing systems management work experience or any equivalent combination of education, certification, training, and experience.
Additionally, experience using Relational Databases, managing projects, and certifications in applicable technologies or methodologies.
Working Conditions
Special Conditions for Eligibility
Working Title Systems Configuration & Programming Sr Analyst (Microsoft 365 Admin)
EEO Statement
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.

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More Info

Job posting number:#7134636
Application Deadline:Open Until Filled
Employer Location:Online Job Advertising
United States
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