Sr. Associate, GBS HR, Core Services, Regional Process & Optimization
Pfizer Inc.
Tampa, FL
Job posting number: #7136430 (Ref:pf-4881145)
Posted: March 26, 2023
Application Deadline: Open Until Filled
Job Description
Pfizer’s Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure. Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise synergies and effectiveness. The work managed from these hubs will evolve and expand over time as Enabling Functions continue to evaluate their go-forward delivery model. With an established community and evolving support model, Pfizer’s Enabling Functions Hubs are dynamic and energizing places to work. Colleagues with diverse capabilities across multiple functions are co-located to facilitate greater colleague collaboration, new ways of working, and enhanced simplification through more integrated end-to-end solutions. Pfizer operates Enabling Functions Hubs in six strategic locations: Memphis, Tennessee, USA; Tampa, Florida, USA; San Jose, Costa Rica; Dublin, Ireland; Thessaloniki, Greece; and Dalian, China. Learn more and apply to join our team today at Careers.Pfizer.com
This role is part of the HR Core Services group responsible for designing, executing and administrating HR global processes related to the full employee lifecycle excluding recruitment. Additionally, the HR Core Services group is accountable for the delivery of HR Core services provided by IBM, our business process outsourcer.
Why Patients Need You
Pfizer’s Colleague/ HR Shared Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo. In this position, reporting to the Sr. Manager, GBS HR, Core Services, Tampa, you will design and optimize regional and local HR processes taking into consideration best practices, market differences and local requirements while collaborating with various markets within region and shared services colleagues within GBS HR, making work easier and faster, so we can deliver breakthroughs that change patients’ lives.
What you will achieve
Design and optimize regional and local HR processes (ex: Benefits, Leave of Absence, Compensation, Separations, etc.) leveraging your deep understanding of key regional processes, best practices, local country specific nuances, considerations and legal requirements
Act as the first point of contact for, and takes ownership of, escalated cases pertaining to HR process-related issues in the region you support ensuring a timely and accurate resolution
Build strong relationships, and work in collaboration with, Enabling Functions Tampa Hub colleagues and internal HR stakeholders for timely resolution of escalated employee issues ensuring a consistent and effective colleague experience
Document processes and update existing documentation
Provide training as needed when optimizing processes
Initiate recommendations for process optimization, and, where applicable, drive continuous improvement projects with other members of the regional HR Core Services team
Conduct root cause analyses to identify opportunities to improve standardization and efficiency
Must Have
Bachelor’s degree in Human Resources or Business or related field
Minimum 3 or more years of experience working in a shared services environment and/or a vendor management role
Excellent customer-oriented and continuous improvement mindset
Able to communicate effectively in English (spoken & written) with colleagues at all levels of the organization
Ability to understand complex HR processes across multiple markets and country specific nuances, considerations and legal requirements
Experience initiating and supporting continuous improvement activities with proven results
Ability to perform root cause analysis and resolve complex process-related issues
Ability to work independently and manage multiple priorities
Results-oriented with a strong drive to accomplish objectives and meet high standards
Sound professional judgment and persistence
A positive and infectious attitude
Nice to have
Experience as an HR generalist
OTHER JOB DETAILS:
Last Date to Apply for Job: 4/7/2023
Work Location Assignment: Flexible
Relocation assistance may be available based on business needs and/or eligibility.
Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.