Job Description

Department Information
At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Established in 1998 at Indiana University, the GlobalNOC’s mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120+, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, we operate as a non-profit; we focus on developing great technical staff, and providing excellent service to our clients.

Why work here?

Make a difference. Our networks are all higher education, research, and public service oriented, and we’re enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.
Grow your skills and career. With the 20+ networks we operate and manage, and the size and diversity of our client networks, you won’t be pigeon-holed doing just one thing. Taking time to investigate, read, or study new things isn’t just ok, it’s required and supported.
Enjoy the life-friendly moderate cost of living of the Midwest, or work remotely. In Indiana, we have two locations – Do you like the intellectually stimulating environment of university town? Bloomington might be for you. Prefer to enjoy life in the big city? We have a location in downtown Indianapolis. We also support fully remote engineers under the right circumstances, and mixes of in-office and WFH. Applicants located in Alaska would be especially welcomed (fully remote).
Our people and attitude. GlobalNOC is non-profit, and is committed to a culture of positive work/life balance, diversity, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super-friendly.
Job Summary
Provides trouble-shooting, monitoring, tracking, resolution, and documentation for all network support areas.
Assists team members in establishing network and information system needs.
Provides customer support for issues, requests, and questions related to all network support areas.
Performs administrative and miscellaneous duties associated with record keeping, inventory, safety and other requirements.
Qualifications
EDUCATION

Required

High school diploma or GED
WORK EXPERIENCE

Preferred

Experience in a related technical area
SKILLS

Required

Proficient communication skills
Maintains a high degree of professionalism
Demonstrated time management and priority setting skills
Demonstrates a high commitment to quality
Working Conditions / Demands
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.