About City of Hope

City of Hope's mission is to deliver the cures of tomorrow to the people who need them today. Founded in 1913,City of Hopehas grown into one of the largest cancer research and treatment organizations in the U.S. and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis fornumerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center at its core, City of Hope brings a uniquely integrated model to patients spanning cancer care, research and development, academics and training, and innovation initiatives. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilities in Atlanta, Chicago and Phoenix. City of Hope’s affiliated group of organizations includesTranslational Genomics Research InstituteandAccessHope^TM. For more information about City of Hope, follow us onFacebook,Twitter,YouTube,InstagramandLinkedIn.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Under the Director, Marketing – Brand and Digital, manages the production and design processes to ensure creative deliverables meet strategic initiatives and satisfying quality standards. Serves as a support to design consultants to conceptualize, develop and implement new creative solutions for high profile projects and events such as operations, physician marketing, philanthropy, administrative, internal, external and events collateral. etc., which will enhance the company and brand image. The Senior Manager will manage and give direction to design, production and operations personnel within the Marketing and Communications Department, including, staff designers, as well as all on- and off-site design contractors, reviewing all output, making necessary edits and providing clear direction. Ensuring the Digital Asset Management system is routinely updated with new design templates and assets is also an integral part of the Sr. Manager’s role. This position requires a high level of autonomy, responsibility and accountability. This translates into producing quality designs as an individual with little or no supervision, and ensuring that the design, operations and print teams maintain the same high standards. The quality of design is paramount, as is the amount of work produced. Most importantly, all work produced by the Senior Manager, as well as team members must be delivered on time. Any deviation from agreed-to timeliness will be promptly communicated to the Director and/or project stakeholders. In an environment where deadlines and demands change daily, the Sr. Manager needs to be decisive, quickly pivot, adapt accordingly and accept responsibility for his or her actions. Managing sufficient staffing by use of contractors to meet the demands of the workload on an ongoing basis is also the Sr. Manager’s responsibility. Managing personnel issues is key, as is the ability to maintain a positive work environment for all team members. Introducing new ideas and processes that will enhance overall design and operations is regularly expected, as is the willingness to be open to the suggestions of others.

Key Responsibilities include:

• Serves as lead to the team in reaching design/art goals. Provide support in creating high profile materials and campaign development for print and all aspects of the digital space (including websites, static & animated banners, landing pages, etc.) Provide assistance with the development of concepts for ads and all collateral materials and digital deliverables
• Oversee management of the production and publications design staff and functions.
• Manage schedules and ensure deadlines are met; consult with Director to establish priorities.
• Provide input towards the implementation and strategic plan for Creative Services efficiencies, financial stewardship and excellent product development and output, including capital expenses and developing delivery and quality standards.
• Responsible for quality control for design, print production, operations, video and photography.
• Manage staff on the current trends related to the field and on areas of needed improvement.
• Hires, trains, develops and motivates contractors, direct reports and their staff. Sets standards for work against which performance is measured and evaluated.
• As necessary and requested, schedules, assigns and prioritizes workload for Design staff.
• Monitors staff working with external clients and vendors for graphics, print production and photography.
• Performs other related duties and attends meetings as assigned or requested.
• Internal Contacts: Various City of Hope employees
• External Contacts: Vendors for design and photography
• Budget/Financial Administration: Responsible for monitoring and managing dept budget. Works with Director, Marketing to plan budget for each upcoming fiscal year.
• Ensure the digital photo library is well-maintained.
• Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.
• Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• Bachelor’s Degree
• 4 additional years of experience plus the minimum experience requirement may substitute for minimum education.
• 5 to 10 years in managing creative functions, including design, production, operations, photography and print.
• 3 years of experience in a supervisory/managerial capacity required.

Preferred education experience and skills:

• Bachelor’s degree in graphic design, Creative Services Management MFA

Additional Information:

• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
• The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.