About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

The Catering Service Worker will organize, set up and deliver requested catering services to specific requested location or conference room. Provide prompt and courteous service to all customers. Provide customers with efficient and attentive service while exceeding the customer’s expectations. The general responsibilities of the position include those listed below, but City of Hope may identify other responsibilities of the position.

Key Responsibilities include:

• Responsible for the fulfillment of client cater order requests.
• Checks Catering ordering website, to review requested customer services to be delivered, food and services needed, dates and times.
• Distributes needed food preparation requirements to each food department in advance.
• Organizes each delivery timely, setting up all non-perishable items needed in advance.
• Delivers requested food and beverage to the delivery location, setting up all food and beverage in a professional appearance and logical manner, ensuring all condiments and service ware are available as needed.
• Listens carefully to their customers’ orders, explains drink and food items, and makes menu recommendations.
• Ensures all services are cleaned up at the end of the meeting or requested pick-up time.
• Ensures availability of any specialty linen, china and rental needs in advance.
• Maintains organization of all daily and weekly services and associated needs and communications with customers.
• May serve as a point of contact for the customers, booking catering, answering questions and potential planning for future service needs.
• May be asked to respond to complaints regarding food or service.
• Finalizes catering invoices and billing pertaining to delivered services.
• Maintains a clean and organized working environment and professional appearance.
• May assist with stocking food inventory. May carry and distribute supplies and equipment. May assist others in the preparation of foods and properly store food. May operate dishwasher or assist with washing dishes, glassware, silverware, utensils, pots and pans.
• Attends all allergy and foodborne illness in-service training. Participates in regular safety meetings, safety training and hazard assessments. Attends training programs (classroom and virtual) as designated.
• Complies with all company safety and risk management policies and procedures and reports all accidents and injuries in a timely manner.
• Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.
• Practices a high level of integrity and honesty in maintaining confidentiality.
• Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• High School diploma, GED or equivalent experience.
• 0 to 1 years of related work experience

Preferred education experience and skills:

• Knowledge of basic operation of equipment and cash-handling procedures preferred.

Additional Information:

• Monday - Friday. Shifts vary between 5am-6pm with a few evening events throughout the year.
• The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.a
• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
• Part of a collective bargaining agreement

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.