Job Description

Job Description

This person serves as a member of the Help Desk team of the College of Agriculture and Life Sciences IT unit. CALS IT provides technical support to college academic units, county extension offices and agricultural research and extension centers. This person supports desktop computers and various computer peripherals; provides guidance, training, and technical support to faculty, staff, and students in the use of hardware and software packages and serves as the primary point of contact for IT related issues.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or an equivalent level of education and experience.
• Experience supporting and maintaining Windows and macOS systems in an Enterprise environment.
• Demonstrated ability to diagnose and repair computer hardware.
• Experience troubleshooting and resolving basic network failures.
• Excellent communication, critical thinking, and interpersonal skills.
• Must be willing to work in a dynamic environment and acquire new skills as needed.

Preferred Qualifications

• Experience with University procedures and systems.
• Experience with Active Directory, SharePoint, Jamf/MDM.