Coordinator, Development - Office of Philanthropy
City of Hope
Irwindale, CA
Job posting number: #7144486 (Ref:10021370)
Posted: May 10, 2023
Salary / Pay Rate: $25.27 - $39.17 / hour
Application Deadline: Open Until Filled
Job Description
About City of Hope
City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.
City of Hope’s commitment to Diversity, Equity and Inclusion
We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.
Office of Philanthropy Vision Statement
Philanthropy is at the heart of City of Hope’s mission in turning “hope into reality.” We offer an extraordinary donor and volunteer experience, one that invites, delights, and deepens relationships over time. City of Hope Philanthropy is one of a handful of premiere, exceptionally-regarded, and top-producing programs in the country.
Recruiting and developing exceptionally talented team members are hallmarks of the Office of Philanthropy. We demonstrate our commitment to our people through continuous learning and development opportunities and aim to foster an environment where each individual can thrive, personally and professionally. We increase the effectiveness of our team through transparency and accountability, building trust within teams; celebrating diversity and inclusion; enhancing team communications and removing roadblocks to maximize activation.
Position Summary
The Coordinator will contribute to this vision by providing support for, and participating in, key processes and programs that sustain an office-wide focus on collaboration, efficiencies and metrics-based outcomes. Through the provision of administrative support, the Coordinator will be a part of creating our evolution into a perpetually campaign-ready, donor-centered, leading industry program to support City of Hope’s mission. In pursuit of this outcome, we are committed to growing careers within the Office of Philanthropy to attract and retain the most talented professionals in the country, and excel as a highly collaborative, efficient and creative team.
Specifically, under the direction of the Director, the incumbent will provide clerical support to the team, with an emphasis on revenue processing and registration management, as follows: assists in the coordination and collaboration in the areas of revenue and activity reporting as it relates to the supported areas. Interface with OOP staff, Cash Management and Gift Administration to facilitate the coordination process.
Key Responsibilities include:
- Serve as revenue processor for assigned areas and operational processes. Research, follow-up and fulfill routine requests
- Manage online/offline transactions using the OOP online platforms. Ensure the public facing site remains up to date and accurate. Resolve donor issues as it relates to page totals and sponsorships, discuss operational issues, and make recommendations for process improvement.
- Assist with inquires, procedural changes and new business processes as it relates to capturing data into COH event systems.
- Assist in the production of training materials and departmental procedure documents.
- Manage donor relations email inquiries and update constituent records as requested, i.e. do not mail requests, re-receipts, City of Hope policy inquires.
- Heavy use of COH AccessHope and other internal programs such as Blackbaud CRM, GiveSmart, Classy, as well as Microsoft Word and Excel.
- Interface and establish rapport with key colleagues in various departments to ensure successful data capture into COH systems.
- Serve as back up to all AccessHope processing staff.
- Researches, gathers, analyses and summarizes data for various reports; ability to work independently and produce accurate data.
- Monitor donor registrations and subsequent applicable invoicing to ensure donations and registration fees are collected accurately and timely
- Audit AccessHope system reports to ensure all contributions/gifts are appropriately categorized
- Manage cashier desk functionality as needed
Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.
Performs other related duties as assigned or requested.
Basic education, experience and skills required for consideration:
- Associate’s Degree. Experience may substitute for minimum education requirements.
- 2 years of related experience
- Experience using fundraising databases, revenue processing, constituent bio updates and/or peer-to-peer software. Exposure to fundraising and nonprofit CRM systems strongly preferred. Prior experience interfacing with Business Executives and Professionals. Experience using all Microsoft Office products (Word, Excel, Outlook, and PowerPoint) essential.
Additional Information:
- The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
- As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Salary / Pay Rate Information:
Pay Rate: $25.27 - $39.17 / hour
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.