About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Office of Philanthropy Vision Statement

Philanthropy is at the heart of City of Hope’s mission in turning “hope into reality.” We offer an extraordinary donor and volunteer experience, one that invites, delights, and deepens relationships over time. City of Hope Philanthropy is one of a handful of premiere, exceptionally-regarded, and top-producing programs in the country.

Recruiting and developing exceptionally talented team members are hallmarks of the Office of Philanthropy. We demonstrate our commitment to our people through continuous learning and development opportunities and aim to foster an environment where each individual can thrive, personally and professionally. We increase the effectiveness of our team through transparency and accountability, building trust within teams; celebrating diversity and inclusion; enhancing team communications and removing roadblocks to maximize activation.

Position Summary

The Senior Coordinator, Leadership Deployment will serve as a member of the Donor Experience team. The Senior Coordinator will report to the SDOD, Leadership Deployment and work closely with colleagues across the Donor Experience, Philanthropy Marketing Communications, and Transformative Philanthropy and Campaign Communications teams, as well as with gift officers cultivating relationships with individual and corporate donors. The Senior Coordinator will serve as a champion for donor centered, one City of Hope focused fundraising across the Office of Philanthropy.

Key Responsibilities include:

Writing

• Craft highly customized, donor-driven communications on behalf of executive leadership, specifically acknowledgment and condolence letters and personalized notes.
• Work collaboratively with fundraisers and conduct research needed to inform letter customization.
• Collaborate with colleagues to ensure the various steps in the acknowledgment and condolence process run smoothly.
• Serve as a reviewer of leadership letters drafted by fellow team members before they are forwarded to the appropriate leadership for final review and approval.

Infrastructure

• Serve as a representative and resource to Office of Philanthropy on all aspects of Leadership Deployment.
• Keep Leadership Deployment Resource pages updated, initiate improvements.
• Provide training for Office of Philanthropy colleagues on acknowledgements and condolences process.
• Provide training for OOP colleagues on Leadership Deployment standard operating procedures.
• Provide backup support for Leadership Deployment team members during heavy workflow periods.
• Serve as a resource to the Donor Experience team with other duties as assigned.
• Provide high level of customer service to Office of Philanthropy colleagues and EA's in support of requesting, scheduling and preparing ELT members’ participation.
• Participate in special/campaign projects as requested.

Office of Philanthropy Role Model

• Act as spokesperson for City of Hope activities, as requested.
• Participate in meetings, search committees, task forces, and other special projects.
• Maintains a positive image when dealing with executive staff, donors, prospects, fundraisers and other City of Hope employees.
• Practices a high level of integrity and honesty in maintaining confidentiality.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• Bachelor’s Degree in marketing, accounting, or business administration or other related field. Experience may substitute for subject area requirements.
• 5+ years of administrative experience with exposure to fundraising and non-profit systems. Experience in a complex medical or academic development setting encouraged.

Preferred education experience and skills:

• Strong understanding of the issues, nuances and needs of research, teaching and clinical operations in a complex health sciences research and/or university environment.

Additional Information:

• The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.