Job Description

Job Summary
The Eccles Health Sciences Library (EHSL) and is seeking a new partner in helping us improve the tech support for the students, staff, faculty, and patrons of the library as well as for the Eccles Health Sciences Education Building (EHSEB).

In this position you will be the first line of support for users seeking help with technology in the buildings. These will include PC and Mac computers, A/V equipment, peripherals, printers, networking, and software. You will assist patrons with their personal devices as well, including their phones, laptops, tablets, and other computing devices.

We foster an environment of curiosity and encourage all our employees to think creatively and to propose new projects that may or may not have an immediate curricular impact. Previous employees have helped establish 3D printing and VR development programs, for example.

We value a diversity of cultures, backgrounds, orientations, identities, and life experiences. We know that we become better as we expand our ways of thinking.
Responsibilities
Computer Operator will provide tier 1 technical support and implementation of computer technology solutions to the library and the EHSEB. In a team environment, the individual will participate in the delivery of computing services to in-house and remote users of the library. The individual will be the first contact for technology support for classes, instructors, students, staff, and others with questions related to computer hardware, software, audio/visual, web services, printing, and other related technologies.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
One year of computer operations experience or equivalency (one year of education can be substituted for two years of related work experience); demonstrated human relations and effective communication skills are also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Work experience in using MacOS, Windows, basic networking and knowledge of predominant operating systems in the current computing environment highly preferred. Additional experience troubleshooting audio visual components including technologies such as microphones, projectors, and control units (e.g.- Crestron). Candidates should have a proven ability to work in a team environment while exercising a high level of reliability, communication and cooperation with colleagues. Preference will be given to those candidates with educational training in computer sciences, information systems, or related degrees in computing.
Special Instructions Summary
Additional Information
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.


Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.


The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.