Product Manager, Digital Apps & Services
Apple Inc
Austin, TX
Job posting number: #7150503 (Ref:apl-200479561)
Posted: May 24, 2023
Application Deadline: Open Until Filled
Job Description
Summary
Imagine what you could do here. At Apple, new ideas have a way of quickly becoming extraordinary products, services, and customer experiences. Bring passion and dedication to your job and there’s no telling what you could accomplish.
AppleCare Digital has an opening for a Product Manager to help manage two of Apple's most impactful digital properties - the Apple Support App on iOS and the 'Get Support' web app (getsupport.apple.com). We are a team of creative, open-minded, and diverse, cross-cultural individuals! We partner with UX/UI designers and software development teams to design, develop, test, launch, and sustain software applications providing support directly to Apple's customers globally.
Are you passionate about delivering digital projects in technology and user experience design? Join our team in this exciting opportunity as we build and implement a vision for self-service support experience that makes a real impact on millions of customers every day!
We encourage all qualified candidates to submit a resume, even if each item listed below isn't met.
AppleCare Digital has an opening for a Product Manager to help manage two of Apple's most impactful digital properties - the Apple Support App on iOS and the 'Get Support' web app (getsupport.apple.com). We are a team of creative, open-minded, and diverse, cross-cultural individuals! We partner with UX/UI designers and software development teams to design, develop, test, launch, and sustain software applications providing support directly to Apple's customers globally.
Are you passionate about delivering digital projects in technology and user experience design? Join our team in this exciting opportunity as we build and implement a vision for self-service support experience that makes a real impact on millions of customers every day!
We encourage all qualified candidates to submit a resume, even if each item listed below isn't met.
Key Qualifications
- 5+ years of experience in web and/or app development, and foundation knowledge in backend system architecture and databases
- Strong leadership capability to empower and lead a team
- Strong analytical skills, interpreting data to drive insights
- Up-to-date on the latest user interface design principles and best practices
- Demonstrated ability working in global cross-functional teams and collaborating effectively with others
- Experience leading Agile/Scrum software development projects as a Product Owner
- Ability to thrive in a fast-paced, dynamic environment
- Outstanding written and verbal communication, presenting to both technical and non-technical audiences
- Experience in customer service/support is a plus
Description
•Develop strategy by defining overall direction, goals and priorities for our support apps based on industry analysis, customer feedback and business goals
•Understand emerging technologies and trends that may impact the product roadmap
•Work closely with designers to create user experiences that are intuitive, easy to use, visually appealing and also achieve business goals
•Define and communicate product requirements, including writing user stories, acceptance criteria, and documentation that outline what the feature should do, how it should work, and how to measure success
•Lead software development efforts by conveying a vision to the team, prioritizing app features, participating in technical discussions and evaluating trade-offs based on technical constraints
•Plan and implement data-gathering strategies to monitor and measure how support apps are meeting customer and business needs
•Analyze user feedback to gain insight into the needs and expectations of customers, identify pain points and areas of improvement, and use that feedback to make data-driven decisions that result in a better customer experience
•Come up with new ideas and solutions that are both technically feasible and financially viable within realistic timeframes
•Consider the needs of Apple’s global customer base, including cultural and regional differences, to ensure scalability, performance, and market reach of our support offerings
•Understand emerging technologies and trends that may impact the product roadmap
•Work closely with designers to create user experiences that are intuitive, easy to use, visually appealing and also achieve business goals
•Define and communicate product requirements, including writing user stories, acceptance criteria, and documentation that outline what the feature should do, how it should work, and how to measure success
•Lead software development efforts by conveying a vision to the team, prioritizing app features, participating in technical discussions and evaluating trade-offs based on technical constraints
•Plan and implement data-gathering strategies to monitor and measure how support apps are meeting customer and business needs
•Analyze user feedback to gain insight into the needs and expectations of customers, identify pain points and areas of improvement, and use that feedback to make data-driven decisions that result in a better customer experience
•Come up with new ideas and solutions that are both technically feasible and financially viable within realistic timeframes
•Consider the needs of Apple’s global customer base, including cultural and regional differences, to ensure scalability, performance, and market reach of our support offerings
Education & Experience
Bachelor's degree in a field related to Computer Science or Engineering, or equivalent experience. MBA or other advanced degree is a plus.
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