Position Highlights:

This position supports members of Patient Support Services in the delivery of services to patients and families by carrying out a range of office functions. These include but are not limited to coordinating the functions of the Patient Support Services Main Office, answering phones; connecting patients and caregivers to the correct Social Worker; ordering supplies for team members and events sponsored by Patient Support Services, coordination of consults for Social Work and alerts team members when a high acuity consult is received. Position is responsible for updating coverage calendar daily as well as Smart Web; provides coverage support to the Lodging Coordinator and assistance to Disability team if needed.

The Ideal Candidate:

• Familiarity with office organization protocols and procedures
• High level of problem-solving skills, ability to multitask, pay close attention to detail and strong communication skills and interpersonal effectiveness required
• Familiarity with medical and business terminology, software programs such as Word, Excel, and PowerPoint required, and data processing exposure preferred

Responsibilities:

• Answers phones, responds to emails, directing inquiries to appropriate resources within Patient Support Services as well as Moffitt Cancer Center.
• Assist when needed Patient Support Specialists in responding to inquiries regarding disability claims, patient financial support applications and monitoring status of both.
• Orders supplies and ensures forms, special project items; back packs and legacy kits are available.
• Maintains daily coverage calendar for all teams within Patient Support Services.
• Receive patients, families, vendors and visitors to central office.
• Provide support for special projects within Patient Support Services.

Credentials and Qualifications:

• High School Diploma/GED required.
• Associate’s Degree preferred.
• Minimum three years clerical experience in a health care environment.
• Familiarity with medical and business terminology, software programs such as Word, Excel, and PowerPoint required, and data processing preferred.