Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

Child Safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.

The Opportunity

As a Business Support Officer, your role will be providing administrative and client services to support the effective operation of Education and Outreach programs.

This involves the development and implementation, and/or operational support of policies, IT systems and procedures that assist the Education and Outreach programs to achieve their objectives and meet Government and regulatory responsibilities.

Your responsibilities will involve supporting CSIRO Education and Outreach (CEdO) with the use of Office 365 apps, including maintenance of our Microsoft SharePoint and Teams sites and Dynamics 365 CRM.

This role is part of the national Business and Operations team and will provide operational support to the Education and Outreach business unit as a number of programs undergo transition. It will support the Education and Outreach business unit in delivery of CSIRO’s strategy.

Please note, this is a part-time maternity leave backfill position at 0.8 FTE for a specified term to 31 December 2023.

Your duties will include:

• Providing professional operational support and client support across Education and Outreach programs, including online customer support.
• Working collaboratively with the Business and Operations team and the wider CEdO group to assist with the effective operation of CEdO programs.
• Producing competently written procedural documentation.
• Communicating effectively and respectfully with all staff, clients and suppliers.
• Identifying innovative ways to deal with problems and opportunities using creativity, reasoning and past experience.
• Responding courteously and efficiently to requests for your services, keeping clients informed about progress and redirecting requests to appropriate staff when required.
• Providing basic instruction and assistance to staff for the purpose of maintaining accuracy and compliance with policy and procedures.
• Looking for opportunities to generate improved solutions in work situations, trying creative ways to deal with routine problems and opportunities, and exercising initiative when applying established procedures.

Location: Negotiable, open for applications in major CSIRO Education sites, including Hobart, Sydney, Melbourne, Brisbane, Townsville or Perth.

Salary: AU$68,148 - AU$86,733 plus up to 15.4% superannuation

Tenure: Specified term to 31 December 2023

Reference: 92894

To be considered you will need:

Essential:

• Demonstrated proficiency in Microsoft Office 365 applications including Word, Excel, Outlook, SharePoint and Teams.
• Demonstrated ability to clearly convey information and ideas and establish effective interpersonal relationships with a wide variety of clients both internal, external and on-line.
• Demonstrated ability to professionally handle sensitive and confidential information and use appropriate judgment and discretion. 
• Strong organisational skills with the ability to prioritise demands and escalate issues when required.
• Effective communication skills in multiple forms including email, telephone, face to face, on-line with sound writing skills. 
• Proven commitment to providing excellent customer service/support to both internal and external clients and in an on-line environment with the ability to recognise opportunities and recommend solutions.

Desirable

• Experience in, or the ability to develop skills, working in a project driven environment.
• Working knowledge of Microsoft Dynamics 365 CRM and Qualtrics.
• Competency in producing procedural documentation in various formats such as Word and PDF.

For full details about this role please review the Position Description

Eligibility

Applications for this position are open to Australian/New Zealand Citizens or Australian Permanent Residents. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Flexible Working Arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. 

Diversity and Inclusion

We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish. 

About CSIRO

At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact. 

CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people.

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs, whether we are undertaking research, engaging with the public or nurturing future scientists in person or online. Source – CSIRO Child Safe policy 2023

Join us and start creating tomorrow today!

How to Apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Applications Close

11 June 2023, 11:00pm AEST/AEDT

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once a suitable candidate has been appointed. Please consider applying as soon as possible.