Telephone Triage Nurse - Part Time
Cleveland Clinic
Cleveland, OH
Job posting number: #7151207 (Ref:ccf18489727)
Posted: May 30, 2023
Application Deadline: Open Until Filled
Job Description
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. News & World Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Telephone Triage Registered Nurses provide 24/7 access to patients, helping them with their healthcare needs and providing them with guidance. As a Telephone Triage Registered Nurse, you will serve as the primary point of contact for patients with a variety of health or illness questions. Some of your primary responsibilities include:
• Providing remote nursing care to a variety of patient populations across the life span, including infants, the elderly, patients with behavioral health needs and recently discharged hospital patients.
• Performing skilled and thorough nursing assessments, prioritizing patient needs and referring them to the appropriate level of care.
• Utilizing evidence-based guidelines, insight of the nursing process and a proven ability to critically analyze information from the patient and the EMR in your decision-making process.
• Ensuring access to care and optimal outcomes.
The ideal future caregiver is someone who:
• Is an independent nurse with strong assessment skills.
• Has experience caring for patients of all ages and medical conditions.
• Can navigate IT systems.
• Has excellent communication skills.
This is an excellent opportunity for an RN to provide direct patient care in a remote environment. While you will primarily work remotely, you may need to report to Cleveland Clinic’s Administrative Campus for meetings or power/internet outages at your remote location. The offering of a remote environment allows you to develop strong individual skills while also having the support of a team to fall back on. There are also opportunities for professional growth, such as monthly educational offerings on different patient care needs and the ability to grow into resource and preceptor roles.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Telephone Triage Registered Nurses provide 24/7 access to patients, helping them with their healthcare needs and providing them with guidance. As a Telephone Triage Registered Nurse, you will serve as the primary point of contact for patients with a variety of health or illness questions. Some of your primary responsibilities include:
• Providing remote nursing care to a variety of patient populations across the life span, including infants, the elderly, patients with behavioral health needs and recently discharged hospital patients.
• Performing skilled and thorough nursing assessments, prioritizing patient needs and referring them to the appropriate level of care.
• Utilizing evidence-based guidelines, insight of the nursing process and a proven ability to critically analyze information from the patient and the EMR in your decision-making process.
• Ensuring access to care and optimal outcomes.
The ideal future caregiver is someone who:
• Is an independent nurse with strong assessment skills.
• Has experience caring for patients of all ages and medical conditions.
• Can navigate IT systems.
• Has excellent communication skills.
This is an excellent opportunity for an RN to provide direct patient care in a remote environment. While you will primarily work remotely, you may need to report to Cleveland Clinic’s Administrative Campus for meetings or power/internet outages at your remote location. The offering of a remote environment allows you to develop strong individual skills while also having the support of a team to fall back on. There are also opportunities for professional growth, such as monthly educational offerings on different patient care needs and the ability to grow into resource and preceptor roles.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Cleveland Clinic is looking for a RN with 3 years of experience in med/surg, primary care, peds, ED and/or case management to work part-time, evenings, as a telephone triage nurse.
Hours/Shift/Schedule
- 12pm-10:30pm OR 12pm-10:30pm, 2 days a week
- Work every other weekend
- Work 3 holidays a year
- in-person orientation 3 days a week for 10-12 weeks
This position will be remote after orientation. Because of technical support and requirements to work in the office as needed, candidates need to live within an hour of Beachwood, Ohio.
Responsibilities:
- Serves as the primary point of contact for telephone patients with a variety of health or illness questions.
- Collects subjective data related to the presenting problem and medical history.
- Utilizes critical thinking and problem solving skills to recognize and match symptoms to protocol, assigning acuity (emergent, urgent, acute and non-acute) and ensuring safe, timely disposition of health related calls.
- Offers home treatment advice as appropriate. Accesses patient information via EMR.
- Documents encounter and decision making in EMR in an concise and accurate manner, utilizing the patient's own words as appropriate.
- Accesses patient information via EMR. Educates patients utilizing principles of active listening.
- Communicates based on patients level of understanding and comprehension.
- Recalls knowledge of the teaching principles of health care information to pediatric, adult and geriatric populations.
- Ensures that the caller comprehends health information and clinical advice to make informed healthcare decisions. Conveys to the caller in a 'telecharismatic' manner, that they are the #1 priority.
- Establishes an immediate therapeutic rapport with callers. Utilize H.E.A.R.T. principles making every effort possible to resolve the problem.
- Listens, communicates and documents simultaneously and navigates computer programs to assess, process, educate and document all information in a professional manner.
- Demonstrates knowledge and use of the nursing process to identify physical, psychosocial, and developmental needs and interventions to promote favorable outcomes.
- Meets established quality standards, competencies, and educational training and requirements.
- Pursues opportunities to gain knowledge.
- Participates in staff meetings, in-services, committees, and continuing education opportunities. Adheres to organizational and departmental policies, procedures, and established best practices.
- Demonstrates a commitment to patient centered care.
- Other duties as assigned.
Education:
- Graduate from an accredited school of professional nursing.
- BSN preferred.
Certifications:
- Current State Registered Nurse (RN) license. Certification in nursing specialty preferred.
Basic Life Support (BLS) through American Heart Association (AHA)
Complexity of Work:
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Work Experience:
- Registered Nurse with 3 or more years of experience in a medical-surgical, primary care, pediatric, ED, or case management.
- Telephone triage experience highly preferred.
- Expertise in crisis intervention, teaching/coaching, disease management and diagnostic monitoring highly preferred.
- Skilled at navigating EMR preferably EPIC, MS Word, and prior job experience with typing and computer usage.
- Working knowledge of PC windows application sufficient to input and retrieve data.
- Ability to demonstrate computer keyboard skills.
Physical Requirements:
- Ability to sit for long periods of time within a confined space.
- Requires full range of motion, manual and finger dexterity of eye hand coordination.
- Requires corrected vision and hearing to a normal range.
- Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.
- Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
- Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
Keywords: Nurse on Call, Telephone Triage, triage, part time, advice
By embracing and understanding the diversity EVERY ONE brings, Cleveland Clinic has created an inclusive culture that promotes innovation, growth, and new ideas. This has enhanced our ability to attract the best global talent to provide the best patient experience possible. Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities. Smoke/drug free environment.
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