About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

The Vice President Product Development and Innovation serves as the lead to design and deliver supportive care solutions to patients nationally. This person will direct the digital product development strategy and management functions associated with “Supportive Care Everywhere” (SCE) for City of Hope.

Key Responsibilities include:

• The VP Product Development and Innovation serves as the lead to design and deliver supportive care solutions to patients nationally. This person will direct the digital product development strategy and management functions associated with “Supportive Care Everywhere” (SCE) for City of Hope.
• Develop a product roadmap for SCE that defines unmet needs, delivers an MVP, addresses the needs of users and customers, and drives engagement and behavior change for patients and caregivers.
• Identify needs for user and customer segments (payers, employers, providers, patients & caregivers) and the product features that drive meaningful engagement, utilization, & behavior change.
• Develop value propositions for user and customer archetypes, with the ability to prioritize user needs and target customers for the MVP, and subsequent iterations.
• Define SCE’s competitive positioning, incorporating inputs from clinical experts, external advisors, as well as feedback from the user experience, and customers.
• Lead go-to market initiatives for the SCE digital platform, including segmentation, positioning, pricing, product functionality and features, sales enablement, adoption, and continuous improvement; consider regulatory factors and potential barriers or speed bumps to market entry.
• Manage product development and market implementation, including price, features, placement, promotion, and profit.
• Establish an operating model for the ongoing management and implementation of the SCE solution in the market, including account management and user experience.
• Develop metrics and analysis for product performance, segment penetration, customer behavioral profiles and competitive product and program assessment(s) to identify gaps and opportunities.
• Oversee product development efforts to ensure alignment with the overall organizational strategy and objectives, while also recognizing the need to build a minimum viable product (MVP).
• Ensure metrics are in place to monitor the outcomes, benefits, and experience of the solution set—for users and customers.
• Develop and manage detailed financial plans, including product investments, benefits realization, and pricing strategy.
• Follows established organization and department policies, procedures, objectives, performance improvement, adherence to the workplace Code of Conduct and Compliance requirements.
• Practices a high level of integrity and honesty in maintaining confidentiality.
• Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• Bachelor’s Degree
• Five or more years of digital product development and management experience within the consumer, clinical or healthcare sectors. Experience developing clinical products capable of being sold to consumers, payers, providers, and/or large employer groups.
• 7 years of experience in a leadership capacity

Preferred education experience and skills:

• MBA or other advanced degree

Additional Information:

• Successful candidate can work hybrid.
• Estimated Pay Scale: $241,560.99 - $322,081.00
• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.