Case Worker-Family & Community Medicine

Baylor College of Medicine

Houston, TX

Job posting number: #7155271 (Ref:16124-en_US)

Posted: June 10, 2023

Application Deadline: Open Until Filled

Job Description


The Mental Health Case Worker functions as a core member of a collaborative care team that involves the patient’s primary care provider, a consulting psychiatrist, Behavioral Health Consultant and other staff member that may be available in the primary care clinic. The Mental Health Case Worker is responsible for supporting the Behavioral Health Department by providing support for and facilitating in clinic Tele-Psychiatry services to patients. He / she is also responsible for coordinating care for in clinic medication assistance treatment (MAT) patients and making any necessary referrals to clinically indicated services outside the primary care clinic (e.g., social services, mental health specialty care, and substance abuse treatment).  The Mental Health Case Worker is accountable to the Director of Behavioral Health.


The ideal candidate will demonstrate characteristics for working within a multi-disciplinary team environment. Demonstrates strong interpersonal and negotiating skills.  Demonstrates strong analytical skills; strong verbal and written skills 
Manages time effectively, handles multiple assignments simultaneously, and prioritizes projects.  Demonstrates professionalism in appearance and actions. Supports the agency Mission and Standards of Excellence.  Assumes responsibility for own actions, behavior, quality of work, and productivity. 

Job Duties

  • Carries out the mission of Healthcare for the Homeless - Houston (HHH) and ensures the quality of services through interaction with patients. 
  • Provides support services to patients with physical health, mental health and/or substance abuse diagnoses. 
  • Builds and maintains a therapeutic relationship with patients through engagement and negotiated care plan.
  • Maintains clinical documentation.
  • Maintains organization and patient confidentiality.
  • Advocates with community service providers to facilitate access of patients to needed services. 
  • Attends and participates in meetings and Quality Improvement activities as required.
  • Participates in evaluation of peers, support staff and supervisor as required. 
  • Sustains productivity expectations established by supervisor.

Minimum Qualifications

  • Bachelor's degree in Social Work, Psychology, Human Services or a related field.
  • Three years of relevant experience.

Preferred Qualifications

  • Experience and/or interest in working with homeless and/or medically underserved populations. 
  • Ability to use Zoom, Microsoft Teams, Citrix WebEx and other video conferencing applications.
  • Ability to use Microsoft Office and Excel, spreadsheets, and computer data-base systems.
  • Practice experience in the Primary Care Behavioral Health (PCBH) model.


Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.

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More Info

Job posting number:#7155271 (Ref:16124-en_US)
Application Deadline:Open Until Filled
Employer Location:Baylor College of Medicine
United States
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