About Sandia: Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs: + Challenging work with amazing impact that contributes to security, peace, and freedom worldwide + Extraordinary co-workers + Some of the best tools, equipment, and research facilities in the world + Career advancement and enrichment opportunities + Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home) + Generous vacations, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance* World-changing technologies. Life-changing careers. Learn more about Sandia at: http://www.sandia.gov*These benefits vary by job classification. What Your Job Will Be Like: Are you passionate about people and customer service? If so, Organization 035221, HR Solutions – Administration & Compensation, is currently seeking a high-energy and highly motivated HR Generalist to help Human Resources ensure accurate, timely, and excellent service. The selected candidate will provide support to all Sandia employees, candidates, and retirees in their moments that matter. This role will provide front-line customer service via phone and case management systems. Work is performed in a large volume, fast-paced environment and must be done with exceptional customer service and accuracy. This position reports directly to the HR Solutions Administrative & Compensation Team Lead. On any given day, one may be called upon to: + Respond to phone and online inquiries from employees and managers at all levels + Resolve questions and issues by accessing information in multiple computer systems (e.g., Oracle Service Cloud, PeopleSoft, ProMapp, and MS Word) + Advance complex HR inquires to HR Operations Specialists and provide necessary documentation to support requests; route/refer calls for advanced support and follow up as required + Work independently to process transactions in support of HR functions by performing tasks such as collecting required information/documentation and additional information as needed from employees, managers, and/or others in HR, performing data entry, sending documents and correspondence, and filing and other administrative tasks + Assist customers navigating internal resources on self-service and HR technology tools + Set priorities independently for completing work and manage time to meet target dates and objectives Due to the nature of the work, the selected applicant must be able to work onsite. Operational hours are 7:00 a.m. to 6:00 p.m., Monday through Friday. Schedules will support operational needs at the direction of the HR Solutions Administrative & Compensation Team Lead. Qualifications We Require: + A High School Diploma, plus 3 years relevant experience in Human Resources or a related field; or equivalent experience and/or achievements that demonstrate the knowledge, skills, and ability to perform the duties of the job + The ability to acquire and maintain a DOE L-level security clearance Qualifications We Desire: + An Associate's degree or a Bachelor's degree in Human Resources, Business, Communications, English, Psychology, Marketing/Sales, or a related field + Knowledge of HR concepts and terminology + Experience in Customer Service; a proven customer service orientation + The ability to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results oriented, and show initiative and creativity + Strong digital literacy and technical capabilities (e.g., Microsoft Office, Oracle Service Cloud, Peoplesoft, etc.) + The ability to be flexible, work well under pressure, and readily adapt to change + The ability to decode customer expectations, earn trust through results, influence/relate to others, and connect people through technology + Experience in a shared services environment + The demonstrated ability to team well and communicate effectively with others + Keen attention to detail + Familiarity with case management systems, in particularly Oracle Service Cloud + The ability to protect and keep personally identifiable information (PII) confidential + The ability to model behaviors that reflect Sandia's core values + An active DOE L-level security clearance; or other equivalent active security clearance such as DOD Secret About Our Team: Our Human Resources Solutions team covers a broad spectrum of HR. We are customer-focused and strive to provide service that will delight our customers during moments that matter and leave Sandians feeling good about their employer. We work in partnership with employees, managers, and every HR function to provide simple, knowledgeable, and efficient solutions that drive operational excellence and business results. Posting Duration: This posting will be open for application submissions for a minimum of seven (7) calendar days, including the ‘posting date’. Sandia reserves the right to extend the posting date at any time. Security Clearance: Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE L-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted. Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law. NNSA Requirements for MedPEDs: If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs. If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date. Position Information: This Limited Term Employee (LTE) position is a temporary position for one year term, which may be renewed at Sandia's discretion up to a maximum of seven years. Individuals in LTE positions may bid on regular Sandia positions as internal candidates, and in some cases may be converted to regular career positions during their term if warranted by ongoing operational needs, continuing availability of funds, and satisfactory job performance. Salary Range: $37,300 - $67,300 *Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential. Job ID: 692105