Manager, Patient Communications - Hybrid

City of Hope

Irwindale, CA

Job posting number: #7194103 (Ref:10023673)

Posted: February 22, 2024

Salary / Pay Rate: $43.58 - $72.79 / hour

Application Deadline: Open Until Filled

Job Description

Manager, Patient Communications

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilitiesin Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Following the strategic direction of the leader, the Manager, Patient Communications, provides communications support for the patient communications plan with a focus on care coordination, patient educational content and necessary information relevant to patient care. Patient communications topics will include, but not be limited to campus/location construction and impacts; updated visit information, issues management, emergency communications and wellness.

The Manager contributes to the overarching patient engagement vision and strategy and supports the governance for patient communications. The Manager supports the execution of general patient communications vehicles such as patient newsletters, websites and supports implementation of standardized content over multiple communications channels. The Manager will attend required in-person meetings and construction tours at the Duarte and Irwindale campuses and clinical network sites throughout Southern California.

This position will work closely with the Communications, Marketing and Patient Experience teams.

As a successful candidate, you will:

  • Create clear and concise patient communications to inform and engage City of Hope patients.
  • Maintain up-to-date communication information across all patient communications channels including email, website, patient portal, SMS text messages, print, CRM marketing, patient communications intranet site, call center and in-person channels such as patient-facing staff, physicians, volunteers, etc.
  • Provide project management of key patient communications projects.
  • In collaboration with the Digital Marketing team, utilizes the Salesforce Marketing Cloud system to create patient communications and monitor email analytics.
  • Support activities of the Patient Communications Advisory Council and workstream meetings.

Your qualifications should include:

  • Bachelor’s Degree.
    Five years relevant experience in communications plus 1-2 years of experience in a leadership capacity.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity and inclusion, please click here.

Salary / Pay Rate Information:
Pay Rate: $43.58 - $72.79 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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More Info

Job posting number:#7194103 (Ref:10023673)
Application Deadline:Open Until Filled
Employer Location:City of Hope
United States
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