Business Analyst

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The Business Analyst is responsible for leading the strategic development and implementation of process improvement and technology solutions across enterprise patient access. This role has responsibility for improving pharmacy related workflows, establishing standard work, optimizing technology solutions, reviewing financial data, developing dashboards and developing effective training programs. Perform and manage complex data analysis to determine process improvement opportunities, evaluate alternatives and prioritize redesign efforts that address the strategic needs of the organization. Serves as a Liaison between pharmacy operations and other internal departments. Works alongside the Pharmacy Leaders, responsible for business process management which includes developing and maintaining a repository of organizational and tactical objectives, process documentation, reporting, database management, analysis, department/unit metrics and key performance indicators.

As a successful candidate, you will:

• Takes the lead in maintaining and improving process automation through system enhancements. Recommends technology solutions through research and analysis of data and business processes. Present analysis and interpretation for operational and business review and planning. Stay current with industry trends and IT solutions.
• Identify all the systems, processes and users that are impacted by the business problem, and/or the solution.
• Ensure that the system/process users’ interests are known and communicated to other project stakeholders.
• Troubleshooting as a result of a reported process issues.
• Conduct financial analyses and synthesize available information to provide decision support to Senior Leadership.
• Perform financial reviews and analyses in partnership with internal departments and external advisors.
• Develop, maintain and distribute ad-hoc reports and financial models as needed.
• Analyze, review, forecast, and trend big and complex data sets. Performs ad hoc analyses, including prospective modeling and retrospective trending. Able to develop data plans, data request, data acquisition, data cleansing, and perform analytics.
• Develop financial and operational performance reports and present the findings to Pharmacy executive leadership as well as operational leaders.
• Collaborate with cross-functional teams to structure and execute key strategic initiatives.
• Maintains patient confidentiality as regulated by HIPAA.

Your qualifications should include:

Minimum Education:

• Bachelor’s Degree
• 4 additional years of experience plus the minimum experience requirement may substitute for minimum education.

Minimum Experience

• At least three years of process improvement experience.
• Healthcare management experience, preferred.

Preferred Courses/Training:

• PMP, Six Sigma Lean

Pref. Certification/Licensure:

• Six Sigma Lean, California Pharmacist License or California Pharmacy Technician license

Preferred Experience:

• Pharmacy experience

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity and inclusion, please click here.