Coordinator, Patient Support Services

Baylor College of Medicine

Houston, TX

Job posting number: #7195263 (Ref:17823-en_US)

Posted: November 21, 2023

Job Description


The Bobby R. Alford Department of Otolaryngology - Head and Neck Surgery is in search of a Coordinator, Patient Support Services to join our growing clinical team. This position will positively contribute to our patients' experience by communicating with professionalism and compassion and serving as a liaison to the department. The coordinator will provide clinical support by managing surgical schedules, reaching out to patients regarding referrals, pre- operative instructions, and appointments. They will work closely with departmental clinical staff, as well as partners in BCM's business office, and will regularly interact with affiliate hospital staff.

Job Duties

  • Enters and maintains patient records.
  • Enters orders for patient tests and obtains proper paperwork.
  • Corresponds with patient's referring physician as needed.
  • Assembles medical records and insurance information for patient appointments.
  • Supports patient access by staffing 'Live Answer' phone line and resolving patient requests in real time.
  • Assists with hearing aid inventory and supply management.
  • Provides administrative support for physicians as needed.
  • Reviews referral data and ensures all referral loops are being closed in an effective and timely manner.
  • Responds to patient phone messages and electronic communication pertaining to supported physicians' clinical practice as appropriate. 
  • Schedules new patients that may be calling to schedule an appointment through 'Live answer'.
  • Assists with calls relating to the hearing and balance center.
  • Coordinates appointments for patient's needing appointments to see an audiologist.
  • Performs other job-related duties as assigned.

Minimum Qualifications

  • High school diploma or GED.
  • Two years of relevant experience.

Preferred Qualifications

  • Prior experience in healthcare, particularly in an academic or surgical/procedural practice.
  • Experience using an EMR such as Epic, and proficiency in Microsoft Office.
  • Prior experience coordinating multiple, complex schedules.



Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.




Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.

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More Info

Job posting number:#7195263 (Ref:17823-en_US)
Application Deadline:Open Until Filled
Employer Location:Baylor College of Medicine
United States
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