Coordinator, Patient Accounts Receivable

Baylor College of Medicine

Houston, TX

Job posting number: #7196913 (Ref:17910-en_US)

Posted: November 30, 2023

Job Description


Baylor College of Medicine's Patient Business Services Team is seeking a candidate who has a strong understanding of AR follow-up to assist the AR follow up team with payment reimbursement. The candidate will appeal denied claims and check the status of claims by contacting insurance payers by telephone or online.

Job Duties

  • Expedites and maximizes payment of insurance medical claims by contacting insurance payers and patients by telephone or website.
  • Works on complex and/or specialized cases. 
  • Provides assistance with inquiries from outside parties regarding account status and possible resolutions.
  • Utilizes specialized knowledge of regulatory or contractual billing guidelines to determine an account’s ability to pay after initial rejection from payer.
  • Resolves all denials, and requests for information, including appeals.
  • Identifies trends in payer non-compliance and informs management accordingly.
  • Follows up on outstanding accounts and makes proper notations in EPIC system and logs.
  • Provides guidance and technical work direction to less experienced staff.
  • Performs other job-related duties as assigned.

Minimum Qualifications

  • High School Diploma or GED.
  • Minimum of two years of experience working in a medical setting, to include medical insurance and/or accounts receivable follow-up.

Preferred Qualifications

  • Experience with AR follow up, speaking with the insurance company reps for claim status.  
  • Experience accessing payer websites for claim information.  
  • Experience submitting an appeal for reimbursement.



Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.




Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.

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