Nursing Technical Specialist

Ball State University

Muncie, IN

Job posting number: #7198981 (Ref:BSU40686)

Posted: December 6, 2023

Application Deadline: Open Until Filled

Job Description

Manage, implement, analyze, and support technology-based educational, clinical, and academic systems and projects operated by the School of Nursing, including: mobile device integration, video recording and video conferencing solutions, high and low-fidelity simulation integration, virtual simulation integration, standardized patient simulation integration, computer-based training modules, network applications, online and web-enhanced courses, electronic health records, and partnerships with clinical and interprofessional partners.

The College of Health invites applications for a Nursing Technical Specialist.

Job Function:

Manage, implement, analyze, and support technology-based educational, clinical, and academic systems and projects operated by the School of Nursing, including: mobile device integration, video recording and video conferencing solutions, high and low-fidelity simulation integration, virtual simulation integration, standardized patient simulation integration, computer-based training modules, network applications, online and web-enhanced courses, electronic health records, and partnerships with clinical and interprofessional partners.

Minimum Education:

Bachelor’s degree or equivalent.

Preferred Education:

Bachelor’s degree in computer science, information technology, multimedia, web design, or related field.

Minimum Experience:

At least three years of experience working with Mac and Windows based computers, networks, system installation and configuration, servers, multimedia applications and troubleshooting; knowledge of various computer platforms and computer software.

Preferred Experience:

Effective oral and written communication skills.

Duties and Responsibilities:

  • Troubleshoot and resolve technical issues for School of Nursing faculty, staff, administrators, students, and associated university technical support, and clinical and interprofessional partners via phone, e-mail, in-person, videoconference, and via remote assistance.
  • Coordinate with Unified Communications personnel to schedule, facilitate, test hardware/software, and ensure videoconference solutions and connections for students and faculty for in-person and online courses, orientations and other events.
  • Serve as a product specialist for learning management technologies and other applications used to support teaching and learning, including Blackboard, Mediasite, SITC simulation products and equipment, network applications, telehealth, electronic health records, and clinical encounter and scheduling software; includes providing supervision to graduate assistants and student workers supporting these applications to assist with issues they cannot solve; provide training and support for these applications to faculty, staff, students, administrators, and clinical partners.
  • Manage, maintain, program, schedule, and coordinate the use and course integration of the high and low fidelity patient simulators and virtual environments/simulations; simulators include multiple Laerdal SimMan Essential simulators, Laerdal SimBaby, CAE Healthcare ECS manikins, METIMAN manikins, CAE Healthcare iStan, Noelle Virtual manikin, and BabyHAL; includes Telemedicine equipment and the virtual environments including Unity, Second Life, and Open Sim; support includes the maintenance, use, and ability to troubleshoot both the manikins themselves and the equipment that controls them.
  • Manage, maintain, coordinate, and support the use of video recording solutions that include the Mediasite recording technology and other high-tech recording equipment; includes recording simulations, lectures, presentations, volunteer patients, and other media elements for students, faculty, staff, administrators and clinical partners.
  • Support the SITC Director in planning schedules, preparing operation and budgetary reports, developing and specifying policies and procedures, and designing information guides.
  • Interview, hire, train, and supervise undergraduate and graduate student employees who work at the SITC; assign workflow to undergraduate and graduate student workers; oversee quality of work.
  • Install, support, maintain, configure, and secure hardware for faculty, staff, administrators, and student employees and SITC computers.
  • Monitor, maintain, support, administer, backup, and update the department’s server hardware and software, including multiple file servers, print servers, database servers, multimedia servers, and application servers; includes coordinating School systems with University systems, such as the print management system.
  • Manage, maintain, and design the School of Nursing’s website, multimedia course content, and related online materials.
  • Maintain regular and predictable attendance.
  • Perform other related duties as assigned.
  • Research, test, evaluate, and recommend emerging computer and information technologies for use within the School of Nursing and maintain current knowledge of emerging hardware, software, and communication technologies.
  • Maintain, configure, perform, and participate in SITC evaluations needed for School of Nursing Systematic Evaluation Plan.
  • Serve as backup to Interprofessional Community Clinics Technology and Video Systems Specialist for electronic health records and other technology.


At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.


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