Scheduling Specialist I
Baylor College of Medicine
Houston, TX
Job posting number: #7199764 (Ref:17954-en_US)
Posted: December 8, 2023
Job Description
Summary
The Scheduling Specialist I is a clinical support position that is required to answer patients calls which average 5,900 a month, 6,900 med sched messages, 500 MyChart messages and average 3,000 bump patients averaging from 30 to 120 days out.
Job Duties
- Books, coordinates, and reschedules patient appointments.
- Registers patients in Epic system.
- Verifies insurance of new and returning patients.
- Greets patients in clinic and answers questions.
- Schedules surgeries, outpatient appointments, and admissions as requested.
- Answers telephone and routes patient calls.
- Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Assists with preparation of agendas, materials, meetings, etc.
- Assembles patient charts for next day visits; updates profiles on patients.
- Interviews new patients via telephone prior to scheduling appointment.
- Calls patients to remind them of their appointments.
Minimum Qualifications
- High school diploma or GED.
- No experience required.
Preferred Qualifications
- Prior Customer Service experience.
- Bilingual in Spanish.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
17954
Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.