Job Description

Summary
The MiChart Billing Team at Michigan Medicine is seeking a candidate to fulfill the role of Business Systems Analyst to support the Michigan Medicine Epic electronic medical record (EMR), known as MiChart. The Billing team is responsible for providing technical build, support, and maintenance of Hospital Billing, Professional Billing, Claims, Contracts, and other Revenue Cycle workflows.


As a Business Systems Analyst, you will be the primary support contact for the application and will be responsible for issue resolution, enhancement, and subsequent project work that impacts end users for these applications. This requires knowledge of the organization's policies and procedures, and business operations impacted by these applications.

Who We Are
Health Information Technology & Services (HITS) plays an integral role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with exceptional technology-related information, products, services, and support.

The HITS Clinical & Revenue Cycle IT (CRC) division is responsible for more than 350 clinical and revenue cycle applications that clinicians, staff, and patients rely upon every day. The CRC team has subdivisions that support inpatient, ambulatory, departmental, and revenue cycle areas across Michigan Medicine (MM). CRC also oversees many of the major IT platforms and applications such as the electronic health record, virtual care, pharmacy, radiology, radiation oncology, registration, document management, billing, and much more. The CRC team is highly relied upon across the healthcare system and collaborates with operational partners to provide excellent service to the MM staff. Staff within CRC often interact with customers on a regular basis by implementing and configuring workflows, enhancements, optimizations, and new modules or software while also ensuring adequate change control and testing processes occur. Team members work on a vast array of projects that propel MM into the future.

Responsibilities*
Business Systems Analyst responsibilities and behaviors include:

Under minimum supervision, lead the planning, design, development, implementation, maintenance, and evaluation of MiChart workflows.
Performs analysis of department and end user business needs, documentation of requirements, and translation of requirements into proper system specifications. Analyze business workflows and system needs for new features and enhancements. Document current workflow processes and collaborate with users in identifying, defining, and documenting process improvement options and alternatives.
Participate in software upgrade projects of varying complexity. Review release documentation, analysis of new functionality, and any subsequent build, testing, and user validation.
Analyze, compare, and evaluate various courses of action to determine the best path forward for our team and customers
Collect information regarding potential system enhancement needs
Develop and document project team procedures for implementing system changes and other tasks
This position has the authority to make independent decisions on matters of significance, free from immediate direction, within the scope of their responsibilities.
Participate in change control processes and procedures
Participate in training and work with end users
Work with internal (MiChart/HITS) and external teams (Epic and other 3rd parties) on integrated issues and configuration.
Coordinate the life cycle of a change (design, build, test, educate, communicate) and maintain complete documentation within ServiceNow.
Assist other ACs with functionality in which you are the knowledge owner.
Obtain and maintain Epic Hospital Billing, Professional Billing, Claims, and/or Reimbursement Contracts proficiency by completing necessary projects and/or exams.
Required Qualifications*
Requirements for Senior Level:

Bachelor's degree or equivalent combination of education and experience.
5+ years professional experience
Requirements for Intermediate Level:

Bachelor's degree or equivalent combination of education and experience.
2-3 Years professional experience
Desired Qualifications*
Epic Hospital Billing, Professional Billing, Claims, and/or Reimbursement Contracts certification or proficiency
Previous experience working at an Academic Medical Center
Knowledge of Hospital and/or Professional Billing workflows
Experience implementing Epic functionality