Job Description

Responsibilities*
Efficiently and effectively prepares and organizes clinic exam and procedure rooms with appropriate equipment and supplies. Obtains and records accurate/pertinent intake information that includes preparing medical information and reports for the appointment (reviewing PSL, updating prescription information, etc.). Efficiently prepares the patient, based either on complaint or predetermined protocol assisting the patient when appropriate.
Assists the provider during the patient visit to include routine procedures, casting/bracing, collection and /or process of specimens for either on-site testing or preparing for pick-up. Able to confidently share test preparation with the patient/family.
Continuously track the clinic patient flow and identify holdups and notify patients if the schedule runs behind. Prepares and assures patients are given appropriate and prepared paperwork (encounter forms, test requisitions, school, or work forms, etc.).
Prepares and administers all appropriate medications using the 5 rights and by written physician order. Ensure two patient identifiers are verified before administration of any medication. Document all medications correctly in Epic. Provide appropriate patient information sheets to the patient/caregiver.
Provides accurate and efficient clinical support processes that include prescription refills, test results reporting, pharmacy insurance authorization, and /or other requests. May facilitate the appointment process with clerical staff (overbooks or directly schedule). Also performs other assignments such as opening processes (QC testing), supply inventory and patient calls.
Collaborate with nursing and physician staff to ensure optimal patient care.
Maintains current competencies and mandatory training. Attends mandatory clinic and hospital training programs. Actively participates and in in some cases leads the clinic and/or staff meetings.
Acts as preceptor for orientation of new Medical Assistant staff and student externs. May also precept staff members that require performance improvement. Assures training is up to date for all staff on equipment and procedures.
Perform administrative duties that may include weekly/monthly staff schedules, process improvements, change implementation, and evaluation preparation. Coaches and supports staff to promote improvement. Staffing plans are maintained to meet the needs of providers and patients. May be involved in the ordering process and strives to meet budgetary expectations. Actively participates in regulatory compliance activities.
Coordinates use of exam/procedure room space. Supports multiple providers and/or specialties. Provides assistance with complex procedures and/or specimen collections. Takes initiative in identifying, acting, and following through on problems and tasks.
Serves as a positive role model and is an integral member of the clinical leadership team. Communication is effective and positive with the entire health care team. Demonstrates proactive problem-solving skills and takes the initiative to identify, act and follow through on problems. Is able to consider the impacts of decisions/changes beyond the immediate work group. Acts as a key administrative resource in manager?s absence.
Relates work and job purpose to UMHHC mission and commitment to putting patients and families first.
Interacts effectively and builds respectful relationships within and between units and among individuals.
Communicates effectively in ways that enhance productivity and build respectful relationships. Demonstrates active listening, written, verbal, and information technology skills. Shares relevant information.
Seeks constructive approaches to resolving workplace issues.
Adheres to high standards of personal and professional conduct.
Responds positively to change, showing willingness to learn new ways to accomplish work.
Fosters mutual respect and supports UMHS commitment to diversity. Promotes community building and diversity initiatives that help employees learn and respect each other?s? differences.
Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures and protocols as appropriate by job function.
Adopts practices to improve work processes, enhance customer satisfaction and ensure excellence in daily work.
Accomplishes work in ways that maximize productivity and available resources while minimizing waste.
Performs other duties as assigned.
Process patient care orders using the electronic ordering system may be required in certain areas.
Required Qualifications*
High school diploma or GED. Graduation from a medical assistant program or an equivalent combination of education and experience (5+years) is necessary; additional formal education in a health care field is desired. Experience working as a team lead is necessary. Knowledge of medical terminology is necessary.
Exceptional interpersonal skills and ability to work well within a team setting.
Communicates effectively.
Demonstrates active listening, written, verbal, and information technology skills.
Desired Qualifications*
Certification as a Medical Assistant.
Experience working within a large, complex health care setting.
Familiarity with UMHS electronic medical record systems.
Knowledge of University policies and procedures.