Patient Care Coordinator DCG-Patient Services

Augusta University

Augusta, GA

Job posting number: #7216216 (Ref:ej-5002586)

Posted: February 7, 2024

Job Description

Patient Care Coordinator DCG-Patient Services

Job ID: 268560
Location: Augusta University
Full/Part Time: Full Time


About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. We are part of the University System of Georgia.


Augusta University -

Our Health Sciences Campus:

1120 15th Street, Augusta, GA 30912

Our Summerville Campus:

2500 Walton Way, Augusta, GA 30904

College/Department Information

The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia.

Job Summary

This position is integral to the mission of the Dental College of Georgia offering an unsurpassed clinical education to our students while providing high quality patient-centered care to all patients. The Patient Care Coordinator assists their assigned junior or senior students (30-33) manage their patient populations of 20-30 patients. The successful management of these patients is paramount to the clinical education program and to the student's on-time graduation. In this role the PCC must balance their responsibilities of advocating for the patient, the student, and the Dental College. This individual receives general direction from either the Director for Patient Services or the Associate Dean for Patient Services but consistently must apply independent critical thinking and discretion in an environment that demands confidentiality.


The duties include, but not limited to:

QUALITY ASSURANCE TASK: Act as primary gatekeeper with responsibility for the QA of the pre-doctoral clinical program. Reviews all assigned student patient electronic health records for administrative compliance
Apply extensive dental knowledge to code dental procedures on patient treatment plans and student clinical documentation. Apply dental knowledge to review dental radiographs. Ensure student compliance of the College's patient recall policies. Audit internal and external treatment referrals for accuracy and ensure timely follow up.
Managing student patient population to ensure adequacy of clinical experiences to meet graduation expectations.

ACT AS STUDENT PATIENT CARE MANAGER: Organizing and reviewing all records for clinical activity and administrative compliance. Overseeing and documenting the correction of any identified discrepancies by students or faculty as an integral part of the College's quality control program.

MONITORING PATIENT CARE ACTIVITIES: Monitoring patient care activities to ensure the delivery of timely patient-centered care. Provides Patient Services faculty with the critical data required to make new patient assignments that ensures students receive clinical training on a diverse patient population and that supplies the clinical experiences necessary for their education. Regularly develop a student statistical production report using a database and spreadsheet software that is used by faculty to determine semester grades and graduation requirements.

EDUCATES PATIENTS ON DCG POLICIES AND PROCEDURES: Compliance Counseling Briefings; briefings to explain the different programs in Removable Prosthodontics. Interfaces with the Business Office to coordinate compliance with financial policies the allow for the patient's continued care and student's continued education.

PATIENT ADVOCACY: First contact liaison between student, patient, and faculty (intervening as necessary) on issues relating to patient complaints, student care providers concerns and/or operational issues. Responds to telephone and written inquiries from patients concerning their treatment. Intervene as necessary by taking measures or coordinating the involvement of the appropriate personnel or department to rectify the situation.

OTHER DUTIES: Perform other duties as assigned by either the Director for Patient Services or Associate Dean for Patient Services.

Required Qualifications

Graduation from an accredited college or university with at least an Associate's degree in a hygiene or other related field with a minimum of five years of experience in dentistry.


Bachelor's degree from an accredited college or university with 3 years of experience in dental health care.

Preferred Qualifications

Graduation from an accredited college or university with a Bachelor's or Master's degree in a health care profession with a minimum of seven years of dental practice experience.

Knowledge, Skills, & Abilities

In depth knowledge of dentistry including dental terminology and nomenclature
Knowledge of dental office practices principals.

Strong organizational and excellent communication skills.
Advance computer skills

Ability to problem solve
Ability to manage a diverse population


(Work outside of the normal business hours may be required.)

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicant from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit


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More Info

Job posting number:#7216216 (Ref:ej-5002586)
Application Deadline:Open Until Filled
Employer Location:Augusta University
United States
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