Office Assistant

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilitiesin Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The successful candidate:

***Hours: 7:30AM-4:00PM

Responsible for providing administrative support to the Outpatient Care Center and management for Outpatient Care Center.

Responsible for Patient Registration for all patients, addressing any registration or insurance concerns from patients/caregivers, delivery of insurance benefit information, collection of up-front deductible and co-pay amounts, and maintaining accuracy and completeness of the patient financial record. They must conduct face-to-face interviews, telephone interaction and electronic contact functions and must maintain aspects of the patient financial record.

To obtain and track all authorizations throughout a patient’s stay-from pre-certification through reauthorization and discharge. Serves as a point person for care managers, registration staff, and payer representatives, ensuring that all authorizations are secured, documented, and renewed as necessary.

JOB RESPONSIBLITIES

• Perform administrative support, answer phones, manage schedules, rooms and meetings. Manage ordering and stocking supplies for the Outpatient Care Center

• Conduct patient registration and financial counseling session for all patients

• Deliver and obtain signature on all required registration documents and scan into electronic health record.

• Address patient/caregiver financial questions or concerns, may be done via phone, email or face-to-face interaction.

• Discuss patient financial assistance program and deliver results of applications to patients.

• Perform routine daily admission/discharge/transfer functions related to registration.

• Explain patient insurance benefits and collect any up-front deductible or co-pay amounts due.

• Update patient demographic information in patient financial system.

• Completes necessary insurance pre-certifications for all outpatient procedures

• Perform additional duties as assigned to assist in the continued operations of the department and the enterprise and for the continued satisfaction of patients, their families, caregivers and fellow stakeholders.

JOB QUALIFICATIONS

Experience: 2-3 year of professional experience in related field

Education: High School Diploma or GED – May be substituted by applicable licensure, certification or post-secondary education that requires a High School Diploma or GED as a prerequisite or relevant work experience.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information